Zuleika Zapata
Summary
Dynamic retail professional with extensive experience, excelling in customer service and inventory management. Proven ability to enhance sales through effective visual merchandising and product knowledge. Recognized for training new hires and maintaining a welcoming environment, ensuring a seamless shopping experience for all customers.
Overview
18
18
years of professional experience
Work History
Sales Floor Associate
JC Penney
Brandon
06.2014 - Current
- Assisted customers with product inquiries and selections.
- Maintained organized merchandise displays on the sales floor.
- Restocked shelves and ensured product availability throughout the store.
- Collaborated with team members to enhance customer service experience.
- Monitored inventory levels and reported discrepancies to management.
- Educated customers on ongoing promotions and store events.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
- Greeted customers upon entering store and provided assistance in locating desired items.
- Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
- Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Performed inventory counts on a regular basis to ensure accurate stock levels.
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
Cashier /Retail Sales Associate
Old Time Pottery Inc.
Tampa
09.2007 - 02.2013
- Processed customer transactions accurately and efficiently at retail store.
- Assisted customers in locating products and answering inquiries.
- Maintained cleanliness and organization at checkout area and store displays.
- Handled cash, credit, and electronic payments with precision.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed inventory by restocking shelves and monitoring product levels.
- Trained new hires on cash handling procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ06-1991
Skills
- Customer service
- Point of sale operations
- Visual merchandising
- Inventory management
- Product knowledge
- Sales techniques
Languages
Spanish
Native/ Bilingual
Timeline
Sales Floor Associate
JC Penney
06.2014 - Current
Cashier /Retail Sales Associate
Old Time Pottery Inc.
09.2007 - 02.2013
High School Diploma -
Perth Amboy High School
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