Zuleilys Olmo
Austin,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Hallmark Aviation for AeroMexico
07.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Lash Technician
Amazing Lash Studio
06.2022 - Current
- Laundered linens and restocked treatment rooms to prepare for new clients
- Improved client experiences by creating relaxing, comfortable salon environment
- Trained new lash technicians on proper application of eyelash extensions
- Cleaned client eyes prior to lash application with gentle eye makeup remove wipes
- Kept track of customer services and preferences for future reference
- Designed specific eyelash treatments based upon guests' individual needs
- Sanitized and sterilized equipment and station according to state laws
- Asked open-ended questions to understand customer needs and style
- Exceeded customer expectations with friendly, fast and knowledgeable service
- Informed customers of introductory pricing and current promotions to boost sales
Sales Ambassador
Clear
05.2023 - 03.2024
- Assisted colleagues in resolving complex customer inquiries or requests.
- Greeted customers and provided product information.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Processed payment transactions utilizing point of sale systems.
- Maintained cleanliness of assigned work area at all times including counters, floors, walls, windows.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
Cashier
Dollar Tree
04.2019 - 08.2019
- Helped customers find specific products, answered questions and offered product advice
- Collected payments and provided accurate change
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, stock procedures and customer services
Customer Service Representative
GC Services
06.2017 - 08.2017
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
Education
Associate Of Applied Science - Biotechnology
Austin Community College
Austin, TX08.2021
High School Diploma -
Antilles High School
Guaynabo, PR06.2017
Skills
- Effective Spanish Speaker
- Strategic Organization
- Team Development
- Advanced Microsoft Office Skills
- Supportive Team Member
- Clear Verbal Communication
- Technical Proficiency
- Problem-Solving Skills
- Effective Listening
- Customer service
- Call center experience
- Computer proficiency
- Scheduling
- Appointment scheduling
- Quality control
- Product sales
- Sales expertise
- Quality assurance controls
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Hallmark Aviation for AeroMexico
07.2024 - Current
Sales Ambassador
Clear
05.2023 - 03.2024
Lash Technician
Amazing Lash Studio
06.2022 - Current
Cashier
Dollar Tree
04.2019 - 08.2019
Customer Service Representative
GC Services
06.2017 - 08.2017
Associate Of Applied Science - Biotechnology
Austin Community College
High School Diploma -
Antilles High School
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