Zuleima Casillas
Springdale,AR
Summary
Results-oriented Insurance Professional with extensive experience in client acquisition and retention. Expertise in customer relationship management and strategic selling, delivering tailored insurance solutions to meet diverse client needs. Proven ability to collaborate effectively within teams and adapt to evolving industry demands.
Overview
5
5
years of professional experience
Work History
Sales Associate
State Farm
11.2023 - Current
- Increased client satisfaction by guiding personalized insurance coverage selections.
- Delivered exceptional customer service by promptly resolving client inquiries.
- Ensured compliance with regulations, maintaining accurate policy applications consistently.
- Collaborated with team members to enhance workflow processes and project efficiency.
- Recognized as top-performing Sales Associate for outstanding customer service and repeat business.
Medical Receptionist
Ear Nose and Throat Center of the Ozark
07.2023 - 11.2023
- Streamlined patient scheduling through efficient use of electronic health record systems.
- Enhanced patient flow by managing check-in and check-out processes effectively.
- Ensured accuracy in patient records through diligent insurance verifications and authorizations.
- Prepared patient charts for medical staff by organizing necessary documentation promptly.
Receptionist and Medical Assistant
Washington Regional Urgent Care
03.2022 - 07.2023
- Managed patient check-in and registration processes efficiently to enhance workflow.
- Enhanced scheduling accuracy by coordinating appointments and follow-up communications.
- Facilitated seamless communication between medical staff and patients regarding services provided.
Receptionist
St Francis Animal Hospital
05.2021 - 03.2022
- Enhanced clinic workflow by managing appointment scheduling effectively.
- Ensured accurate billing records through efficient processing of payments and claims.
- Clarified treatment plans for clients, improving communication with veterinarians.
- Streamlined patient care by optimizing scheduling and client interactions.
Education
High School Diploma -
Clarksville High School
Clarksville, AR01-2014
Skills
- Demonstrated ability to manage multiple tasks while maintaining strong organization and efficiency
- Exceptional attention to detail, ensuring accuracy in managing patient accounts, documentation, and administrative records
- Bilingual in English and Spanish, with full proficiency in speaking, reading, and writing
- Committed to providing high-quality support to patients and collaborating effectively with healthcare team members
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
State Farm
11.2023 - Current
Medical Receptionist
Ear Nose and Throat Center of the Ozark
07.2023 - 11.2023
Receptionist and Medical Assistant
Washington Regional Urgent Care
03.2022 - 07.2023
Receptionist
St Francis Animal Hospital
05.2021 - 03.2022
High School Diploma -
Clarksville High School