Zuleima Garcia
Dallas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE REP
The Happy Co.
04.2021 - 07.2022
- Dedicated CSR to intake phone calls/emails/chats to provide the best solution possible and updating customer accounts
- Completing online orders, tracking orders and ensuring they were delivered successfully with 100% customer satisfaction
- Provide detailed information on price sales and products such as ingredients/benefits
- Overall provide good work ethic and to ensure we give our customers one hundred percent satisfaction at all times
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
client service rep.
Royal Catering
08.2016 - 03.2021
- Provide timely response of customer inquiries up to and including quote requests, order status, payments, and all other aspects of a customer needs
- Make monthly visits to new/top clients to strengthen our relationships
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
CUSTOMER SERVICE REP
PLS Check Cashers
05.2013 - 03.2015
- CSR dedicated to cash and verify checks, transferring money and making daily payments in a quick paced environment
- Keeping a friendly and welcoming environment for all customers and ensuring all clients are satisfied
- Closing out and ensuring all money amounts are accurate and correct at the end of each shift
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High school diploma -
School
05.2013
Skills
- Customer Service
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Motivation
- Communication
- Bilingual
- Teamwork
- Problem Solving
- Dependability
- Reliability
- Data entry
Activities
- Voluntary taking customer service training courses when available.
- Completed a six-week Dale Carnegie Workshop to improve on customer service.
Languages
Spanish
Native or Bilingual
Timeline
CUSTOMER SERVICE REP
The Happy Co.
04.2021 - 07.2022
client service rep.
Royal Catering
08.2016 - 03.2021
CUSTOMER SERVICE REP
PLS Check Cashers
05.2013 - 03.2015
High school diploma -
School
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