Zuleima Portillo

Sturdy Memorial Hospital

10.2013 - Current

Registered patients and maintained accurate updates in electronic medical records.
Conducted various administrative tasks to verify and ensure accuracy of patient demographics, financial data, and required information, providing patients and families with necessary regulatory documents related to visits or admissions.
Contributed to maintaining a high level of employee morale by promoting teamwork, open communication, recognition of achievements, and constructive resolution of conflicts within the team.
Imaged and scanned patient and registration documentation into electronic patient records.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Summary