Summary
Overview
Work History
Education
Skills
Languages
Timeline

Zuleima Valdes

Houston,TX

Summary

Proven leader with a track record of enhancing customer satisfaction and team productivity at Copenhagen Cafe. Skilled in financial management and hospitality service, adept at fostering a welcoming atmosphere and resolving issues efficiently. Demonstrates exceptional customer service and active listening, ensuring operational excellence and a positive work environment.

Overview

13
13
years of professional experience

Work History

Barista

Starbucks
07.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Shift Lead

Walgreens
07.2021 - 07.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.

Cafe Manager

Copenhagen Cafe
10.2018 - 06.2021
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.

Shift Lead

Racetrac
01.2011 - 09.2018
  • Improved overall store performance with proactive maintenance of gas pumps and equipment.
  • Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
  • Ensured compliance with all relevant regulations by staying current on industry standards and implementing required changes promptly as needed.
  • Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
  • Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.

Education

GED -

Jersey City Employment And Training, Jersey City, NJ
07.2011

Skills

  • Team Player
  • Active listener
  • Exceptional customer service
  • Hospitality service expertise

Languages

Spanish
Elementary

Timeline

Barista - Starbucks
07.2023 - Current
Shift Lead - Walgreens
07.2021 - 07.2023
Cafe Manager - Copenhagen Cafe
10.2018 - 06.2021
Shift Lead - Racetrac
01.2011 - 09.2018
Jersey City Employment And Training - GED,

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Zuleima Valdes