Zuleimy Canales
Winter Haven
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Experienced with customer retention strategies that drive loyalty and reduce churn. Utilizes effective communication and problem-solving skills to address client concerns proactively. Track record of building strong client relationships and fostering positive customer experience.
Overview
7
7
years of professional experience
Work History
Retention Specialist
Charter Communnications
07.2020 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Security Officer
Allied Universal Security Services
06.2018 - 07.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Legal Administration -
Traviss Technical College
Lakeland, FL04-2020
High School Diploma -
Winter Haven High School
Winter Haven05-2017
Skills
- Customer feedback analysis
- Problem solving
- Upselling and cross selling
- Incident reporting
- Microsoft Office Expert
- Remote working
Timeline
Retention Specialist
Charter Communnications
07.2020 - Current
Security Officer
Allied Universal Security Services
06.2018 - 07.2019
Legal Administration -
Traviss Technical College
High School Diploma -
Winter Haven High School
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