Zulema Alvarez
PO BOX 848174
Summary
Dedicated professional known for exceptional organizational skills and adaptability in fast-paced environments. Experience in leading teams to achieve service excellence while implementing effective training programs to elevate performance.
Overview
33
33
years of professional experience
Work History
Manager
7-Eleven
Pembroke Pines
01.2015 - 10.2025
- Supported team in daily operational tasks and workflow management.
- Assisted in coordinating schedules and resources for effective service delivery.
- Engaged with team members to foster a collaborative work environment.
- Maintained accurate records of inventory and supplies for efficient operations.
- Facilitated communication between departments to ensure seamless processes.
- Contributed to training new employees on procedures and safety protocols.
- Implemented organizational systems to enhance workspace efficiency and cleanliness.
- Participated in team meetings to discuss goals and share updates on progress.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
Front Office Manager
Gourmet Awards Food
Weston
04.2003 - 03.2015
- Supervised front desk operations to ensure smooth guest check-in processes.
- Managed staff schedules to optimize front office coverage and service quality.
- Coordinated communication between departments to enhance guest experience.
- Trained new team members on front office procedures and customer service standards.
- Monitored inventory of office supplies and ordered as necessary for daily operations.
- Implemented procedures to improve efficiency in front office workflows.
- Oversaw maintenance of front office equipment to ensure operational readiness.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Performed Forklift and highlight operation and encompassing
Nurse
Calaxto Garcia Hospital
Havana
10.1992 - 06.2002
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored patient vital signs and reported changes to the medical team.
- Assisted in developing patient care plans based on individual needs.
- Educated patients and families on health conditions and self-care practices.
- Collaborated with interdisciplinary teams to ensure comprehensive care delivery.
- Maintained accurate patient records and documentation in electronic systems.
- Provided emotional support and comfort to patients during difficult times.
- Implemented infection control protocols to maintain a safe healthcare environment.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Administered medications and treatments in accordance with physician orders.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
Education
Bachelor of Science - Nursing
Calaxto Garcia School
Cuba06-1988
Skills
- Workflow management
- Customer service
- Performance monitoring
- Staff training
- Resource allocation
- Team collaboration
- Patient care
- Quick adaptation to new skills
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Manager
7-Eleven
01.2015 - 10.2025
Front Office Manager
Gourmet Awards Food
04.2003 - 03.2015
Nurse
Calaxto Garcia Hospital
10.1992 - 06.2002
Bachelor of Science - Nursing
Calaxto Garcia School