Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Zulema Corpus

Wichita,USA

Summary

Efficiency-driven and highly organized professional dedicated to increasing productivity, ensuring safety, and delivering exceptional customer service. Enthusiastic in completing tasks with a strong focus on efficiency. Reliable team member skilled in taking on challenging assignments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Axiom Engineering
Wichita, USA
07.2024 - Current
  • Being the face of the company served as the point of contact
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Responsible for maintaining open orders, provided status reports to and coordinated deadlines with the Production Management team
  • Entered new PO's as well as request for POC and updating change orders
  • Downloaded and updated multiple reports daily via SAP and Spirit portal
  • Managed a high volume of incoming emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
  • Held meetings with Spirit Wichita, Tulsa TAI & Malaysia to discuss open orders, deadlines and plan of action
  • Microsoft, excel, outlook, and Infor Syteline experience
  • Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
  • Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
  • Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
  • Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence

Purchasing Assistant

LS Industries
Wichita, USA
03.2024 - 05.2024
  • Responsible for maintaining open orders, provided status reports to and coordinated deadlines with the Production Management team
  • Reviewed, entered, and scanned all documents provided by the vendors, Assisted with all general clerical duties
  • Handled all service inquiries regarding but not limited to expedites, lead times, new parts purchase orders, proof of delivery, return material authorizations, and corrected paperwork requests
  • Responsible for purchase orders and validating the quote given is accurate in price, expedite, nonrecurring and tooling costs
  • Ensured all purchase orders matched in pricing, lead time, and other terms and conditions as per the agreement
  • Communicated any issues with the purchase orders to the customers and updated due dates in the MRP system
  • Responsible for updating any drop-dead dates to the production report and following expedites through completion to ensure satisfaction
  • Used personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles
  • Created purchase orders for all tools and parts as well as office supplies as well as credit card purchases
  • Made purchases over the phone via credit card and online
  • Communicated with vendors via email and phone
  • Getting quotes and current pricing to help keep cost down and ensuring a speedy lead time to keep up with the production team
  • Keep excel spreadsheets of open orders as well as tracking orders
  • Communicated with our sales team on open orders and lead times
  • Corrected and updated pricing for accounting per invoicing
  • Maintained reports for all systems update
  • Systems used, Made 2 Manage, excel, pdf, Microsoft, Outlook365

Administrative Assistant / Shipping Clerk

WESCON PLASTICS
Wichita, USA
04.2023 - 03.2024
  • Managed total job performance through the effective use of the Project Management Procedure and supporting tools to perform properly and efficiently, control and report on the flow of labor and materials required to meet the company's productivity, customer satisfaction
  • Monitor and created all processes and procedures
  • Create standards in accordance with industry standards and customer expectations by creating all the Material Instruction Manuals for product production molds in the manufacturing warehouse and for all parts being made step by steps
  • Manuals included materials needed packing instructions
  • Created the manuals in English, Spanish and Vietnamese
  • Answered incoming calls using a multi-line phone system in a proper and friendly demeanor
  • Responded to customer inquiries via phone, email and fax
  • Assisted customers with billing and shipping inquiries, product information, account updates and new orders
  • Created and modified all BOMs entering important data for material
  • Collaborate with the upper management team to set quality benchmarks
  • Handled project management report to the Plant manager
  • Knowledge of IQMS, TMS, Oracle, EDI, ERP and RXO Systems
  • Used an AML Scanner to pull orders and move products to locations in the warehouse
  • Create Pack slips for orders and create BOL for pack slip orders for shipping
  • Create labels for Honda, UPS, and FedEx
  • Entered Data from the clients and created the requested orders
  • Load and unload trucks
  • Microsoft Word, Outlook, Excel, and Teams
  • Called to schedule truck pickups with various companies

Customer Service Representative

NORC at the University of Chicago
Wichita, USA
07.2022 - 10.2023
  • Took inbound and outbound calls for research studies
  • Kept a report of my calls incoming and outgoing
  • Note account for call backs and updates
  • Communicated with the management team on feedback
  • Outlook, Teams, Schedule Source, and Voxco dialing
  • Worked from home and in office

Warehouse Receiving Lead

Boot Barn
Wichita, USA
07.2021 - 03.2023
  • Inbound receiving product that comes in the warehouse
  • FedEx, UPS, Freight
  • Move pallets with pallet Jack
  • Put away products
  • Unload truck
  • Forklift Certificated
  • Online returns and bagging
  • Work RF Scanner
  • Find PO numbers, find over the limit items
  • Familiar with Aptos, Kober, Excel spreadsheet, Microsoft office, word documents, outlook, and windows
  • Crown wave certified
  • UPS Campus Shipping

Administrative Assistant/Quality Assurance

SERVPRO of South Tulsa County
Tulsa, USA
06.2015 - 12.2017
  • The Job File Coordinator for two Franchises
  • Monitored Insurance, Commercial, and Self-pay claims for (Water, Fire, and Remediation) accounts
  • Prepared job file documents and reports ensuring client requirements followed during the audit process
  • Used Xactimate and Dry Book software for mitigations
  • Preformed Office Administration duties
  • Microsoft office, outlook, excel spreadsheet and word document etc…
  • Data entry
  • Marketing

Sales Associate

Kum & Go
Tulsa, USA
10.2012 - 10.2013
  • Greeted customers in a friendly manner
  • Processed customer transactions
  • Restocked merchandise
  • Organized new merchandise
  • Responsible for general cleaning
  • Accountable for accuracy of incoming and outgoing funds

Debt Collector/Customer Service

NCO Financial Group
Tulsa, USA
03.2010 - 11.2012
  • Did collections for Citibank and The Home Depot
  • Home loans, checking plus accounts, store credit cards and credit cards
  • Maintained a portfolio of my own accounts
  • Accounts receivable via debit, credit cards and checks
  • Skip trace debtors also reported collected accounts to credit bureau
  • Data collection

Education

GED -

EWCC
Taft, OK
12.2020

Skills

  • Typing speed is 35 to 40 words per minute
  • Attention to detail
  • Call Management
  • Paperwork Processing
  • Scheduling
  • Coordination
  • Shipping procedures understanding
  • Computer Proficiency
  • Filing
  • Microsoft Office expertise
  • Order Processing
  • Spreadsheets
  • Shipping and receiving understanding
  • Documentation
  • Customer Service
  • Microsoft PowerPoint
  • Account Management
  • Customer Relationship Management (CRM)
  • Multi-Task Management
  • Inbound and Outbound Calling
  • Purchasing
  • Computer skills
  • ERP and SAP systems
  • Time management
  • Accounts Payable
  • Google Docs
  • Multi-line phone systems
  • Office Management
  • Data collection
  • Quality Assurance
  • Warehouse supervisor experience
  • Supply chain
  • Microsoft Office
  • Team management
  • Customer service
  • Forklift certified
  • Leadership
  • Accounts Receivable
  • Phone etiquette
  • Data entry
  • ERP systems
  • Supply chain management
  • MRP
  • Microsoft Excel
  • Communication skills
  • Organizational skills
  • Oracle

Certification

  • Forklift Certification
  • CPR Certification
  • AED Certification
  • OSHA 10

Assessments

  • Social media, Proficient, 05/01/24
  • Delivery driver, Proficient, 07/01/24
  • Attention to detail, Proficient, 02/01/23
  • Retail customer service, Proficient, 05/01/24
  • Warehouse safety, Proficient, 03/01/24
  • Work motivation, Proficient, 02/01/22
  • Bookkeeping, Proficient, 03/01/23
  • Data entry: Attention to detail, Proficient, 05/01/24
  • Time management skills, Proficient, 05/01/24
  • Call center customer service, Proficient, 06/01/22
  • Principles of accounting, Proficient, 06/01/24
  • Spreadsheets with Microsoft Excel, Proficient, 03/01/23
  • Customer focus & orientation, Proficient, 08/01/21
  • Warehouse shift leader, Proficient, 03/01/23
  • Manufacturing skills, Proficient, 04/01/24
  • Work style: Reliability, Proficient, 07/01/22
  • Project timeline management, Proficient, 06/01/24
  • Administrative assistant/receptionist, Proficient, 06/01/23
  • Attention to detail, Proficient, 01/01/22
  • Business math, Proficient, 05/01/24
  • Management & leadership skills: Impact & influence, Proficient, 03/01/24
  • Customer service, Proficient, 08/01/21
  • Work style: Reliability, Proficient, 06/01/24
  • Scheduling, Proficient, 02/01/22
  • Forklift safety, Proficient, 05/01/24
  • Work style: Professionalism, Proficient, 02/01/23
  • Working with MS Word documents, Proficient, 02/01/23
  • Administrative assistant/receptionist, Proficient, 10/01/22

Timeline

Customer Service Representative

Axiom Engineering
07.2024 - Current

Purchasing Assistant

LS Industries
03.2024 - 05.2024

Administrative Assistant / Shipping Clerk

WESCON PLASTICS
04.2023 - 03.2024

Customer Service Representative

NORC at the University of Chicago
07.2022 - 10.2023

Warehouse Receiving Lead

Boot Barn
07.2021 - 03.2023

Administrative Assistant/Quality Assurance

SERVPRO of South Tulsa County
06.2015 - 12.2017

Sales Associate

Kum & Go
10.2012 - 10.2013

Debt Collector/Customer Service

NCO Financial Group
03.2010 - 11.2012

GED -

EWCC

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Zulema Corpus