ZULEMA GARCIA ROMERO

Sublimation, Tumblers, Mugs and T-Shirts

Family Business

• Skilled at working independently and collaboratively in a team environment.
• Learned and adapted quickly to new technology and software applications.
• Outsource materials to customer's specifications.
• Researched and trained new skill to improve and expand business.
• Provide excellent customer services for customer's satisfaction and retainage.

• Formatted Phytos Certificates to ensure goods export
• Expedited document processing with accurate data entry and timely filing.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Supported business growth with efficient onboarding processes for new hires that included orientation.
• Delivered clerical support by handling range of routine and special requirements.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Assisted with onboarding of new employees.
• Streamlined communication between departments for better collaboration and increased productivity.
• Utilized office management software to record and track customer information.
• Ensured timely completion of projects by coordinating resources across multiple teams effectively.
• Maintained and updated office records, both digital and physical.
• Collaborated with various departments to complete assigned tasks.
• Interacted with customers by phone, email, or in-person to provide information.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Resolved problems, improved operations and provided exceptional service.
• Worked flexible hours across night, weekend, and holiday shifts.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.