Zulema Hernandez

Cashier Manager

Presidente Supermarkets

Miami Gardens, FL

04.2016 - Current

Managed and trained cashiers on proper cash handling procedures.
Maintained accurate records of daily transactions, including deposits and withdrawals.
Performed regular reconciliation of cash drawers to ensure accuracy of funds.
Ensured compliance with all company policies, procedures and regulations regarding cash management.
Developed strategies to increase customer satisfaction and improve operational efficiency.
Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
Monitored inventory levels to ensure adequate supplies were available for daily operations.
Analyzed sales data to identify opportunities for improvement in store performance.
Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
Assisted in the development and implementation of store policies and procedures related to cash management activities.
Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
Connected with customers to provide assistance and collect feedback to optimize operations.
Inventoried stock and placed new orders to maintain supplies for expected demand.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Reconciled registers to prepare daily bank deposits.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.