Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zulema Hernandez

Round Rock,TX

Summary

Highly motivated employee with desire to take on a new challenge. strong work ethic, adaptability and exceptional interpersonal skills. adept at working effectively.

Overview

6
6
years of professional experience

Work History

Mental Health Technician

Georgetown Behavioral Hospital
03.2024 - Current
  • Developed and maintained positive relationships with patients to create safe and supportive environment.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.

ADMINISTRATIVE ASSISTANT

Everywhere Towing
05.2021 - 03.2024
  • Answered phone calls and emails to provide information, resulting in effective business correspondence
  • Provided secretarial and office management support while building cooperative working relationships
  • Responded effectively to sensitive inquiries or complaints

SENIOR HELPER

Senior Care Centers
05.2019 - 05.2021
  • Used strong verbal and written communication skills to convey messages to others
  • Assisted clients with maintaining good personal hygiene
  • Helped clients get in and out of beds and wheelchairs
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary
  • Built strong and trusting rapport with clients and loved ones

SEASONAL WORKER

Michael Kors
11.2018 - 01.2019
  • Stocked, replenished and organized inventory to keep store merchandise fresh
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
  • Answered questions about current promotions and resolved issues according to store policies
  • Maintained attractive merchandise displays to maximize purchases

Education

Bachelor of Science -

Texas State University
San Marcos, TX
05-2026

Skills

  • Behavior observation
  • Bilingual in spanish
  • Clinical documentation
  • Problem resolution
  • Relationship building
  • strategic planning

Languages

Spanish
Native or Bilingual

Timeline

Mental Health Technician

Georgetown Behavioral Hospital
03.2024 - Current

ADMINISTRATIVE ASSISTANT

Everywhere Towing
05.2021 - 03.2024

SENIOR HELPER

Senior Care Centers
05.2019 - 05.2021

SEASONAL WORKER

Michael Kors
11.2018 - 01.2019

Bachelor of Science -

Texas State University

Similar Profiles

CREATE PROFILE
Zulema Hernandez