Zulema Huerta
San Antonio,TX
Summary
Experienced in the wireless and technology industry, I have developed a strong expertise in delivering innovative and impactful solutions of products and services. I help small and mid-sized businesses leverage the power of technology to transform their operations and achieve their goals.
My passion for technology is matched by my passion for people. I believe in building lasting relationships with my clients and partners, and empowering my team with the skills and knowledge they need to succeed. I provide ongoing coaching and mentoring to my team, and model excellent customer service by demonstrating and holding them accountable for developing product expertise and providing the highest levels of professionalism and courtesy to all customers. I am always eager to learn new things and explore new opportunities to grow and improve.
Overview
20
20
years of professional experience
Work History
Business Account Manager
Verizon
10.2023 - Current
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
- Generated leads through targeted outreach efforts, expanding the company''s client base organically.
- Increased client satisfaction by effectively addressing and resolving account-related issues.
- Implemented effective communication methods with clients, resulting in stronger relationships and improved retention rates.
- Streamlined internal processes to enhance overall efficiency and productivity within the team.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Monitored account performance metrics, identifying areas requiring improvement or optimization.
- Facilitated regular client meetings to review progress updates and address any concerns or inquiries proactively.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Retail General Manager
T-Mobile
11.2019 - 09.2023
- Managed all aspects of store operations, including organization, maintenance and purchasing functions..
- Managed inventory levels efficiently, ensuring optimal stock availability for customers.
- Reduced employee turnover by providing comprehensive training and fostering a positive work culture.
- Boosted overall store performance with strong leadership, clear communication, and consistent feedback.
- Streamlined operations by identifying areas for improvement and implementing new processes.
- Developed high-performing teams through regular coaching, mentoring, and performance evaluations.
- Increased store revenue by implementing effective sales strategies and promotions.
- Enhanced customer satisfaction through excellent service, maintaining a clean and organized store environment.
- Achieved sales targets consistently by motivating staff and setting attainable goals.
Retail Development Manager
Connectivity Source Inc
10.2018 - 11.2019
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on opportunities
- Supported top-level decision-making and strategy planning, building productive relationships with top leaders and serving as key advocate for district success
- Trained and mentored sales teams for higher productivity and improved customer satisfaction.
- Boosted retail sales by implementing strategic marketing plans and promotional campaigns.
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
Indirect Account Executive National Retail
Sprint
02.2015 - 10.2018
- Provided ongoing support to partners, ensuring a seamless experience throughout the entire partnership lifecycle.
- Managed a diverse portfolio of indirect accounts, consistently exceeding performance targets while maintaining excellent client relations.
- Analyzed partner performance data to identify areas for improvement and provide tailored recommendations for future success.
- Organized on-site trainings to educate management and sales staff on products and services
- Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage
- Networking weekly to build client base and promote products to new and existing clients
- Ensured effective customer communication to maintain customer satisfaction and loyalty
- Capitalized on growth and expanded opportunities by maintaining thorough and current knowledge of all products, competitive offerings and market developments
- Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
Assistant Store Manager
Sprint
09.2005 - 02.2015
- Managed day-to-day operations, including supervision and assignment delegation
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Managed profit and loss by following cash control procedures and maintaining inventory
- Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies
Retail Specialist
Sprint
09.2003 - 08.2005
- Cultivated a loyal customer base, resulting in a high level of repeat and referral business
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores
- Resolved customer complaints with professionalism and empathy, maintaining positive relationships.
- Increased sales revenue by promoting store promotions and upselling products.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
Education
Associate of Applied Science - Business Management
Northwest Vista College
San Antonio, TX08.2023
Certificate of Completion - Real Estate
Champions School of Real Estate
San Antonio, TX10.2022
Skills
- Bilingual
- Team Development
- Relationship Building
- Solution selling
- Lead Generation
- Sales Acquisition
- Account Management
- Time Management
- Salesforce CRM
- Prospecting
- Business Development
- Goals and performance
Timeline
Business Account Manager
Verizon
10.2023 - Current
Retail General Manager
T-Mobile
11.2019 - 09.2023
Retail Development Manager
Connectivity Source Inc
10.2018 - 11.2019
Indirect Account Executive National Retail
Sprint
02.2015 - 10.2018
Assistant Store Manager
Sprint
09.2005 - 02.2015
Retail Specialist
Sprint
09.2003 - 08.2005
Associate of Applied Science - Business Management
Northwest Vista College
Certificate of Completion - Real Estate
Champions School of Real Estate
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