Jessica Castillo Mairena
Miami,FL
Summary
Highly-qualified Housekeeping Supervisor offering 11 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Bilingual individual with strong attention to detail.
Overview
3
3
years of professional experience
Work History
Housekeeping
Four Seasons Hotel
06.2023 - 06.2024
- Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
- Enhanced guest satisfaction by efficiently managing housekeeping tasks and ensuring cleanliness standards were met.
- Improved room turnover efficiency by coordinating housekeeping staff and delegating tasks appropriately.
- Maintained a safe and comfortable living environment, performing light housekeeping tasks and maintaining cleanliness.
Restaurant Waiter
The Locust Bar
09.2023 - 02.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Housekeeping Supervisor
The Alexander Hotel
04.2022 - 05.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeper Supervisor
The Castle Hotel
03.2021 - 03.2022
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
Education
High School Diploma -
Coral Gables Senior High School Adult Education
Coral Gables, FLSkills
- Housekeeping Operations
- Task assignment
- Staff Scheduling
- Customer service-focused
- Cash Handling
- Guest Relations
- Relationship Management
- Salesmanship
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Restaurant Waiter
The Locust Bar
09.2023 - 02.2024
Housekeeping
Four Seasons Hotel
06.2023 - 06.2024
Housekeeping Supervisor
The Alexander Hotel
04.2022 - 05.2023
Housekeeper Supervisor
The Castle Hotel
03.2021 - 03.2022
High School Diploma -
Coral Gables Senior High School Adult Education