ZULEMA TORRES

• Providing Spanish interpreting services to unaccompanied children and staff at the ORR EIS at Fort Bliss. Duties include, but not limited to, interpreting between unaccompanied children and EIS staff members during intake, medical and mental health assessments, case management interviews and proceedings, trainings, etc.
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• Coached staff on daily performance and conducted evaluations to constructively address concerns.
• Frequently inspected production area to verify proper equipment operation.
• Oversaw in-person and curbside patient registration and processing.
• Provided COVID-19 FAQs and educational material to patrons and employees.
• Protected individual confidentiality as prescribed by local, state and federal mandates.
• Collected and treated patient samples to test for COVID-19 infection.
• Inventoried and ordered medical and office supplies.
• Disinfected tools, equipment and surfaces between patients.
• Completed necessary reports and documentation on time and to specifications.

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• Observed packing operations to verify conformance to specifications.
• Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

• Handled complaints and resolved conflicts involving facilities or amenities.
• Performed data entry to maintain and organize records of member and program information
• Welcomed as many as 30 employees daily, directing to appropriate departments within facility and coordinating assistance with transportation.
• Evaluated applications and supporting documentation for completeness, validity and compliance with applicable regulations.
• Used Microsoft, excel to record and organize employees credentials and medical information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Conducted interviews with individuals to obtain all required information.

• Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
• Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
• Provided educational and informational resources regarding isolation policies and quarantine measures.
• Performed record keeping by logging client information within secure contact-tracing software.
• Notified and interviewed individuals to ascertain novel coronavirus exposure level.
• Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Answered up to 30 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.

• Completed all necessary reports and documentation to maintain thorough, accurate case records.
• Advised youths about security requirements relating to destinations and confirmed flight details for each reservation.
• Trained new staff and administrative support on customer service, and travel planning procedures.
• Comforted youths and families by offering support and encouragement.
• Warmly greeted kids and made each feel welcome.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Worked with immigrant kids and took them to their sponsors
• Drove different vehicles in order to take kids to different destinations such as shelters or sponsors
• Inspected vehicles and checked gas, oil and water levels prior to departure.
• Coordinated dispatching drivers and minors
• Loaded and secured deliveries up to 100 pounds
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• Followed ethical codes to protect confidentiality of patient medical information.
• Translated procedural information to facilitate understanding between doctors and patients.
• Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
• Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
• Attended training programs to improve professional knowledge and interpretation skills.
• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
• Provided oral translations and interpretations for Doctors clients during appointments and any surgical event, successfully maintaining pace withs panish speakers to deliver real-time comprehension.
• Managed over 80 customer calls per day.
• Streamlined patient and provider interaction by providing channel of effective communication.
• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.

• Helped social workers build, coordinate and lead programs supporting individuals.
• Spoke with management to expand community engagement and program outreach.
• Detailed program operations and participant activities with comprehensive recordkeeping.
• Worked closely with case management to maintain optimum levels of communication to effectively and efficiently complete projects.
• Worked flexible hours; night, weekend, and holiday shifts.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Established and maintained standard office procedures to achieve demanding targets.
• Coordinated hotel, airline tickets and ground transportation for staff traveling to domestic locations.
• Assisted Travel Escorts by lending hand with travel arrangements .
• Handled incoming phone calls and answered questions from callers.
• Developed and implemented office management procedures to increasing training team productivity and accuracy.
• Warmly greeted minors and made each feel welcome.
• Maintained accurate logs of all equipment and escort trips and submitted documentation at end of shift.
• Reported any unusual or urgent circumstances with escorts any condition or environment immediately to supervisor.
• Responded to any telephone requests for information to support To sponsors.
• Assisted with day-to-day operations of facility, including scheduling .
• Wiped down equipment with proper cleaning products after each escort and minors to reduce instances of infection.
• Maintained accurate logs of all equipment deliveries and escort trips and submitted documentation at end of shift.
• Responded to in-person and telephone requests for information to support For every UC ( undocumented child) .
• Warmly greeted minors and made each feel welcome.
• Coached recently hired escorts on company guidelines, conduct and practices and offered to assist with Travel information
• Maintained confidentiality of minors data and condition at all times to safeguard health information.
• Keep track of every minor that was going out of site with every travel escort.
• In charge of keeping track of every credit card that was given to every escort on all trips.
• Collaborated on program operations and relayed participant feedback for improvements.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Guided groups of up to 5 minors(juveniles) on trips to get reunited with sponsors
• Identified new and innovative approaches to physical security training and executed training to direct and guide physical security staff.
• Exceeded goals through effective task prioritization and great work ethic.
• Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement.
• Redirected students using Positive Behavior Support (PBS).
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.

• Take care of healthcare forms inventory
• In charge of making sure more than 200 employees will checked in and out of work
• In charge of Reviewed operational plans from other locations to identify options for local systems.
• Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Resolved problems, improved operations and provided exceptional service.
• Developed and maintained courteous and effective working relationships.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
• Designed strategic plan for component development practices to support future projects.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Took on additional job duties during unexpected backlog, resulting in meeting project target date.
• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
• Reduced operational risks while organizing data to forecast performance trends.

• Assisted youth with obtaining resources such as food, clothing and shelter.
• Completed clear and concise documentation of youth behavior and actions.
• Provided key emotional support to special needs youth.
• Worked to improve and enhance patient lives through effective and compassionate care.
• Monitored progress and documented any patient health status changes, keeping healthcare team updated.
• Worked with more than 15 minors from ages (1month old up to 17 yrs old)
• Take care of minors overnight making sure they are ok and they wont need anything.
• Evaluated needs of youth and outlined measures to address.

• Lead teams of up to 12 personnel, supervising daily performance as well as training and improvement plans.
• Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
• Conducted phone calls to people that had been infected with COVID 19 virus.
• Interview all positive cases
• Interviewed all contacts including employers of people that had been tested positive.
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• Analyzed impacts of regulatory changes on operations and developed mitigation plans.
• Interview any positive cases that were reported to us .
• Conducted phone calls and interview all people that have been in contact with any positive case (COVID 19)
• Run reports of all people interview daily.
• Trained new employee's in order for them to start working
• In charge of 15 employees
• Coached team members in techniques necessary to complete job tasks.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Tracked receipts, employee hours and inventory movements.

• Cleaned, disinfected, and prepared rooms for incoming children Checked paperwork prior to dispatching crew members to make sure that all details were accurate Communicated delays and early arrivals to management Took care of children in shelters Transported children on a flight to meet with their sponsors .Prepared all proper documentation in order to have everything ready by the time needed to take children to Airport.
• In charge of group when my supervisor or team lead was out of work.
• Directed and supervised team of 10 people.
• Assisted youth with obtaining resources such as food, clothing and shelter.

• Interpretation Spanish to English , work at home.
• Provide highest level of customer service during interpretation sessions.
• High level of discretion and confidentiality.
• Attention to detail, excellent listening and note taking skills.
• Qualified to deliver and provide Spanish Assistance Throughout conversation.
• Provide accurate and complete interpretation.
• Interpretation for different companies, public assistance, utilities, legal, Medicare,Medicaid Insurance companies.
• Interpretation by phone , financial mostly for Chase Bank.
• Experienced in Financial Terminology.
• REASON FOR LEAVING: Medical.
• Attended training programs to improve professional knowledge and interpretation skills.
• Provided oral translations and interpretations for several and different companies.
• Managed over 80 calls per day.
• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
• Maintained message content, tone and emotion as closely as possible.

• Interpretation in Diverse fields legal,financial,medical,auto and home insurance, public assistance.
• Attention to detail, excellent listening and note taking.
• Deliver information to limited English speakers.
• Ensure there is full understanding on every conversation.
• Managed over 80 calls per day.
• Maintained message content, tone and emotion as closely as possible.
• Attended training programs to improve professional knowledge and interpretation skills.
• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.

• Updated database with customer and sales information.
• Maintained productive relationships with existing customers through exceptional follow-up after sales.
• Assisted customers with store and product complaints.
• Stocked and rotated inventory regularly.
• Successfully assisted customers by answering questions and solving problems.
• Trained new employees.
• Worked in teams performing cashier duties, product assistance and cleaning.
• Expressed appreciation and invited customers to return to store.
• Organized store by returning all merchandise to its proper place.
• Supervised and trained 3 to 4 customer service team members to give exceptional service throughout entire experience.
• Efficiently addressed customer issues to ensure quick and successful resolution.
• Marked clearance products with updated price tags.
• Built customer confidence by actively listening to their concerns and giving appropriate feedback.
• Kept showroom clean and maintained neat, orderly product displays.
• Successfully interacted with customers and retail buyers to expedite orders.
• Helped customers select products that best fit their personal needs.
• Recommended and helped customers select merchandise based on their needs.
• Accurately logged all daily shipping and receiving orders.
• Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.
• Maintained adequate cash supply in cash drawers in multiple checkout stations.
• Stocked merchandise daily , clearly labeling items, arranging according to size or color and preparing attractive displays.
• Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.