Zulema Vargas

Answer incoming calls from attorneys, Agents, Claimants, Insureds, Lien Holders and Medical Facilities inquiring claim updates.

• Assist Adjusters and Total Loss team with Spanish Translation.
• Request Police reports.
• Redacted Declaration pages and uploaded to the claim file.
• Review Works(coverage Verification), if applicable.
• Entered New Losses
• Pay Legal Invoices.
• Mail(going to the post office daily) Includes scanning, attaching and uploading to the claim system.
• Incoming Legal Mail/Faxes
• Incoming Legal Hard Mail Faxes
• Incoming Non-Legal Mail/Faxes
• Returned Mail
• Mail out letters and certified Reservation of Rights letters.
• Assist Management with Positive pay and Stop/Void Check payments.
• Submit a daily report on entered losses and End of week Customer Service Advocates report.
• Train new hires.
• Office Administration.
• Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
• Collaborated with cross-functional teams to improve overall company performance and customer satisfaction levels.
• Conducted regular client follow-ups, strengthening positive rapport while gathering valuable feedback on areas for improvement.
• Streamlined communication processes for increased efficiency and improved customer experience.
• Set Risk alerts to the underwriting department.
• Provide if liability is pending or established.
• Received and upload Subrogation Demand.
• Enter Stowers Demand or Letters of Representation to a log.

• Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest’s shopping experience and using those questions to assess, understand, and determine how to tailor my approach.
• Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures.
• Answered incoming calls to help customers look for specific inventory.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Processed refunds and exchanges in accordance with company policy.
• Worked on a fast pace environment.
• Make the guest aware of current and upcoming brand launches, store activities, and events.
• Received and prepare online orders for all Order Pick Up, Drive Up, Registry.
• Greeted customers entering store and responded promptly to customer needs.

• Prepares, processes and moves merchandise productively, safely, and accurately according to established guidelines while performing a variety of functions and training in multiple areas to support profitability in order to meet location standards.
• Had to sort more than 80 customer orders per hour.
• Communicating issues and concerns on a timely basis per company guidelines.
• Able to complete my assignments without being micromanage.
• Working on a fast-paced environment.
• Used hand-held scanners to sort items into specific categories.
• Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
• Assessed and sorted items into containers or designated areas according to classification, size, and condition.
• Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.

• Answer incoming calls and customer request.
• Provide customer with subscriptions orders and cost of newspaper.
• Create or cancel subscriptions orders in our computer system.
• Escalated calls to proper department.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Inbound call center. Multitasking through company websites.
• Provided assistance with phone activation trouble shooting and other cell phone inquiries.
• Trouble shooting customer cell phones.
• Escalated any further issues to help desk.
• Helped customers with cell phones plans, adding funds to add minutes for air time.