Summary
Overview
Work History
Education
Skills
Languages
References
Work Availability
Quote
Timeline
SoftwareEngineer
Zulema Viera

Zulema Viera

Assistant Manager
Phoenix,AZ

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Tides at Park View
Tempe, AZ
06.2024 - 10.2024
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
  • Initiated eviction proceedings when necessary according to state law guidelines.
  • Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
  • Processed applications received from prospective tenants verifying credit history, employment status.
  • Collected first month's rent along with security deposit prior to move-in date.

Leasing Specialist

Tides on44th
Phoenix, AZ
05.2023 - 05.2024
  • Negotiated lease terms, rates, concessions and renewal options with prospective tenants.
  • Conducted market research to determine rental rates for new leases and renewals.
  • Managed tenant relations by responding to inquiries, resolving complaints and addressing maintenance issues in a timely manner.
  • Coordinated move-in and move-out processes for tenants including inspections, security deposits, keys.
  • Monitored competitive market trends in order to adjust rental rates accordingly.
  • Tracked all rent payments received from tenants and updated accounts receivable records accordingly.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Contacted and followed up with tenants on renewal notices.
  • Conducted background checks on applicants.

Leasing Agent

Dimension on 27th
Phoenix, AZ
03.2021 - 10.2023
  • Inspected vacant units and ensured they were ready for showings.
  • Greeted prospective tenants, answered questions, and provided tours of the property.
  • Negotiated rental agreements with potential tenants.
  • Collected security deposits from new tenants.
  • Provided customer service to existing tenants by responding to inquiries promptly.

Administrative Assistant

Trett Painting LLC
Phoenix, AZ
01.2011 - 06.2014
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.

Education

High School Diploma -

Brookshire International Academy
La Mesa, CA
09-2013

Skills

  • Microsoft Office expertise
  • Money Handling
  • Records Management
  • Business processes and procedures
  • Telephone and email etiquette
  • Security deposit refunds
  • Vacant unit monitoring
  • Housing regulations
  • Payment Collection
  • Onsite tours
  • Property Management
  • Marketing and Advertising
  • Activity Planning
  • Leasing and sales
  • Administrative Support

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Assistant Manager

Tides at Park View
06.2024 - 10.2024

Leasing Specialist

Tides on44th
05.2023 - 05.2024

Leasing Agent

Dimension on 27th
03.2021 - 10.2023

Administrative Assistant

Trett Painting LLC
01.2011 - 06.2014

High School Diploma -

Brookshire International Academy

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Zulema VieraAssistant Manager