Zuleyca Reyes
Queens
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
Work History
Receptionist
Orin Management
Flushing
04.2024 - 07.2025
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Performed data entry tasks into various computer systems accurately and promptly.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments and meetings for management team.
Front Desk Receptionist
Concentra Urgent Care
Edison
02.2022 - 04.2024
- Greeted patients upon entering the clinic, providing a friendly and welcoming atmosphere.
- Answered patients' inquiries about forms and services.
- Build charts for specialists.
- Make appointments for patients.
- Drug screening, such as urine, breath, and hair collections.
- Answer the phone, and make sure patients are welcomed.
Dispatcher
Wilson Auto Parts
Plainfield
03.2018 - 02.2022
- Assigned drivers to appropriate routes based on customer needs.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
Education
Framingham High School
Framingham, MASkills
- Customer service
- Data entry
- Appointment scheduling
- Communication skills
- Time management
- Problem solving
- Multi-line phone operation
- Team collaboration
- Adaptability
- Greeting and seating clients
- Scheduling
- Customer/Client relations
- Relay hearing-impaired calls
- Multitasking and prioritization
- Call redirection
- Front desk operations
- Typing speed
- Customer and client relations
- Telephone skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist
Orin Management
04.2024 - 07.2025
Front Desk Receptionist
Concentra Urgent Care
02.2022 - 04.2024
Dispatcher
Wilson Auto Parts
03.2018 - 02.2022
Framingham High School
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