Zuleyka Cortes Martinez
Garfield,NJ
Summary
Dedicated administrative assistant with over a year of experience seeking a stable position in a growing company. Proficient in reports, accounting, and scheduling, with strong skills in CRM and project management. Known for exceptional organizational abilities, attention to detail, and the ability to lead and work effectively in a team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Barbagallo LLC / Pampa Bay
06.2022 - Current
- Provided comprehensive support to team members, ensuring efficient execution of tasks and projects
- Organized and maintained both digital and physical files, ensuring easy retrieval and systematic archiving
- Managed correspondence, including drafting, proofreading, and distributing emails and letters
- Answered and directed multiple phone lines, ensuring prompt and accurate communication with clients, vendors, and internal stakeholders
- Maintained an up-to-date client list, managed customer inquiries, and provided information to clients, enhancing their experience and satisfaction
- Handled accounts receivable by monitoring outstanding balances and initiating calls to clients for payment
- Ensured timely collection of payments to maintain a healthy cash flow
- Processed payments, issued invoices, and tracked payment schedules, coordinating with clients to resolve any billing issues or discrepancies
- Assisted in the preparation of regularly scheduled reports, compiling data from various sources to support decision-making processes
- Carried out a range of administrative duties including filing, typing, copying, binding, and scanning, contributing to the smooth running of office operations
- Monitored and managed office supplies, placing orders and maintaining inventory to ensure the office was well-equipped
- Assisted in organizing company events, meetings, and appointments, including scheduling, venue booking, and coordination of materials and catering
- Supported ongoing projects by tracking progress, updating project files, and coordinating between different departments to meet project deadlines.
Manager
Victoria’s Secret
02.2022 - 06.2022
- Managed daily operations and supervised shifts
- Handled sales reporting and made daily deposits
- Ensured customer satisfaction and supervised employee performance
- Trained new hires and managed inventory
- Responsible for recruitment and talent management.
Lingerie Supervisor
Victoria’s Secret
02.2020 - 02.2022
- Demonstrated company values and ensured a safe work environment
- Tracked and achieved team performance goals
- Created enthusiasm for serving customers through mentoring
- Performed and executed floor mappings.
Sales Support Generalist
Victoria’s Secret
09.2017 - 02.2020
- Negotiated manufacturing service agreements to ensure quality standards
- Built strong client relationships by following up on purchases and suggesting new products
- Supported store operations, including customer service, loss prevention, and human resources.
Education
High School Diploma -
The Keystone School
Associate of Art with a Concentration in Business Fundamentals - Business
University of Phoenix, Online Campus
Phoenix, AZ08.2025
Skills
- Sales Strategies
- Customer Service Excellence
- Inventory Management
- CRM (Customer Relationship Management)
- Salesforce
- Microsoft Outlook
- Bilingual (Spanish & English)
- Supervising Experience
- POS Systems
- Google Docs
- Organizational Skills
- Recruiting
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Certification
- Customer Service, Proficient, 03/01/21
- Scheduling, Proficient, 02/01/22
- Supervisory Skills: Motivating & Assessing Employees, Proficient, 08/01/20
- Office Manager, Proficient, 03/01/20
Languages
Spanish
Professional Working
Timeline
Administrative Assistant
Barbagallo LLC / Pampa Bay
06.2022 - Current
Manager
Victoria’s Secret
02.2022 - 06.2022
Lingerie Supervisor
Victoria’s Secret
02.2020 - 02.2022
Sales Support Generalist
Victoria’s Secret
09.2017 - 02.2020
High School Diploma -
The Keystone School
Associate of Art with a Concentration in Business Fundamentals - Business
University of Phoenix, Online Campus
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