Zuleyka González
Aguada,PR
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Production Operator
Johnson And Johnson Vision
01.2021 - Current
- Used equipment properly to avoid workplace hazards or injuries.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products for defects and flaws using proper QA procedures.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
Member Service Lead
Big Kmart
12.2016 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
High School Diploma -
Dr. Carlos Gonzalez
Aguada, PR05.2011
Skills
- Assembly and Production
- Service Upselling
- Product Sales
- Account Management
- Customer Support
- Teamwork and Collaboration
Timeline
Production Operator
Johnson And Johnson Vision
01.2021 - Current
Member Service Lead
Big Kmart
12.2016 - 05.2021
High School Diploma -
Dr. Carlos Gonzalez
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