Zuleyka Herrera Cordova
Fairfield,CA
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Well-qualified Medical Billing Specialist proficient in ICD-10 coding and Epic Software. Demonstrated success analyzing existing systems and providing recommendations for improvement. Forward-thinking and hardworking with flexible and diligent approach.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Patient Access Representative
Peace Health Medical Center
11.2022 - Current
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed patient deductibles and co-pay amounts using cash and credit cards, maintaining accurate records of transactions and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Empowered patients to take control of their own health care journey via meticulous customization of MyChart functionality according to client preferences.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Optician
Walmart
01.2018 - 03.2021
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Call Center Representative
First Health Call
11.2016 - 11.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Science - Radiologic Technology
Atenas College
Manati, PR06.2016
Certificate - Medical Billing & Coding
Millenium Institute & Beauty Supply
Morovis,PR06.2013
High School Diploma -
Petra Corretjer De O'niell
Manati, PR05.2009
Skills
- Customer Service
- Medical Billing
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Appointment Scheduling
- Medical Terminology
- Software Implementation
- Strong empathy
- Spanish Fluency
- Data Collection
- Payment Collection
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Paid time offWork-life balanceSoftware
Epic
Accelehealth
Medhook
EZ-Cap
Rx claim
Market Prominence
Timeline
Patient Access Representative
Peace Health Medical Center
11.2022 - Current
Optician
Walmart
01.2018 - 03.2021
Call Center Representative
First Health Call
11.2016 - 11.2017
Bachelor of Science - Radiologic Technology
Atenas College
Certificate - Medical Billing & Coding
Millenium Institute & Beauty Supply
High School Diploma -
Petra Corretjer De O'niell
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