ZULEYKA MAGANA
Orlando,FL
Summary
Talented Intake Specialist with experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
4
4
years of professional experience
Work History
Intake Specialist
Family First Firm
07.2023 - Current
- Supported office staff with operational requirements with administrative tasks.
- Collected, verified, recorded and processed client demographics, and referral information.
- Enhanced office productivity by handling high volume of approximately 50 callers per day.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within organization.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during intake process.
- Adapted quickly to new software programs utilized within firm for data entry, record-keeping, and appointment scheduling.
- Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.
- Developed strong professional relationships with clients, establishing trust and fostering open communication throughout intake process.
- Assisted paralegals in legal departments by facilitating effective communication with spanish-speaking clients throughout their case.
Intern Volunteer
Public Defender's Office
04.2023 - 07.2023
- Observed interviews between public defenders and indigent clients
- Observed court room procedures for pleas, arraignments, sentencing, and motions to suppress
- Accompanied public defender to county jail to meet with clients.
- Organized and filed dockets for several upcoming opening cases.
- Aided public defender in translating for Spanish-speaking clients
- Maintained confidential information regarding cases and clients
Housekeeper
Total Cleaning Service
06.2020 - 05.2023
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs
- Adhered to optimal standards for cleanliness, appearance, and service
- Responded to inquiries from potential clients seeking information
- Corresponded with clients through email, telephone, and text messages.
Education
Bachelor of Science - Criminal Justice
Indian River State College
Fort Pierce, FL04.2024
Associate of Arts - General Studies
Indian River State College
Fort Pierce, FL04.2022
Skills
- Adept at developing solutions for complex issues
- Enjoys providing administrative support to office staff to ensure smooth operations
- Skilled in balancing multiple tasks in an efficient manner
- Passionate about fostering meaningful and professional relationships with clients
- Proficient in spanish language translation
- Appreciates expanding knowledge through group collaboration
Extracurricular Activities
Alpha Phi Sigma- National Criminal Justice Honor Society
Languages
Spanish
Timeline
Intake Specialist
Family First Firm
07.2023 - Current
Intern Volunteer
Public Defender's Office
04.2023 - 07.2023
Housekeeper
Total Cleaning Service
06.2020 - 05.2023
Bachelor of Science - Criminal Justice
Indian River State College
Associate of Arts - General Studies
Indian River State College
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