Zuleyma Montes Gonzalez
Fresno,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Guest Service Representative
Extended Stay America
2023.07 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Answered hotel phones with professionalism and directed calls appropriately.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Administrative Assistant
Masterplan Rehabilitation Services
2018.01 - 2022.10
- Maintained confidentiality of sensitive information in relation to Workers Compensation clients by adhering to strict privacy policies and implementing secure filing systems.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered central telephone system and directed calls accordingly.
Receptionist
International College
2018.01 - 2018.12
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Billed Supplemental Job Displacement Vouchers
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Team Lead
Castle Aura Enterprise
2017.01 - 2018.10
- Enrolling clients in California Lifeline Program.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Built strong relationships with customers through positive attitude and attentive response.
- Troubleshot problems for callers and helped independently resolve common issues.
- Trained new hires about company procedures.
Shift Manager
McDonalds Inc
2012.01 - 2016.10
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
Associate of Science - Kinesiology
Fresno City College
Fresno05.2024
Skills
- Customer Service
- Computer Skills
- Invoice Processing
- Guest accommodations
- Detail Oriented
- Data Entry
- Letter preparation
- Filing
- Scheduling
- Microsoft Excel
- Time Management
- Spanish Fluency
References
- Randi Johal, Accounts Payable Supervisor, Supportive Services Inc, (559) 287-0299
- Kassandra Bernal, Medical Receptionist for McGuire Physical Therapy, (209) 596-0497
Timeline
Guest Service Representative
Extended Stay America
2023.07 - Current
Administrative Assistant
Masterplan Rehabilitation Services
2018.01 - 2022.10
Receptionist
International College
2018.01 - 2018.12
Team Lead
Castle Aura Enterprise
2017.01 - 2018.10
Shift Manager
McDonalds Inc
2012.01 - 2016.10
Associate of Science - Kinesiology
Fresno City College