Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
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Zuleyma Ramirez

The Colony,TX

Summary

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Currently hold over 7 years of customer service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Radio Repair & Service Administrator

Aerowave Technologies
07.2021 - 09.2022
  • Optimized operations by performing system upgrades, troubleshooting component failures and installing approved system modifications
  • Maintained wireless communication networks and information technology systems, wireless and electronic communication systems with proactive repair and upkeep strategies.
  • Drafted detailed technical documentation, reference guides and equipment integration work instructions for radio repairs
  • Utilized designated resources to contact customers and gauge their interest in obtaining products or services offered by the company, analyze each individual and make product recommendations based on a need or problem to be solved
  • Mediated conflict in situations where customers were dissatisfied or seeking recompense, and provided solutions that reestablish credibility and maintain business but effectively benefit the customer
  • Collaborated with professionals from other departments to identify improvements to product and service offerings

Assistant Manager of Customer Service

First Fitness Nutrition
02.2019 - 09.2020
  • Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Responded to escalated customer calls and emails to answer questions about products and services.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Interviewed, hired, and trained employees
  • Motivated and lead team towards higher quality service calls, increased productivity, ongoing coaching and mentoring to minimize turnovers

Personal Banker I

Comerica Bank
09.2018 - 02.2019
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Provided personal financial counseling while assisting with lending services and building relationships

Customer Service Representative

First Fitness Nutrition
01.2018 - 09.2018


  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
  • Answered inbound and outbound calls with minimal wait times.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Followed up with customers regarding product functionality and overall satisfaction

Customer Service Representative

Comerica Bank
08.2015 - 01.2018
  • Successfully met individual and branch sales goals
  • Updated account information to maintain customer records.
  • Updated and maintained database with accurate customer information
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and built lasting relationships
  • Processed daily customer transactions including deposits, withdrawals, money transfers, loan payments and selling cashier's checks
  • Effectively assisted management with all Banking Center audit and compliance standards

Education

Associate of Science - Human Resources - Still Pursuing

Collin County Community College District
Plano, TX

Skills

  • Strong organizational skills
  • Excellent communication
  • Adaptability
  • Office management
  • Proficient in Microsoft Office
  • Analytical thinking

Volunteer

  • Lewisville , TEXAS December 2020 - Present
    VOLUNTEER/ MEMBER
    Participate in monthly volunteer opportunities
    where we serve our city.

Timeline

Radio Repair & Service Administrator

Aerowave Technologies
07.2021 - 09.2022

Assistant Manager of Customer Service

First Fitness Nutrition
02.2019 - 09.2020

Personal Banker I

Comerica Bank
09.2018 - 02.2019

Customer Service Representative

First Fitness Nutrition
01.2018 - 09.2018

Customer Service Representative

Comerica Bank
08.2015 - 01.2018

Associate of Science - Human Resources - Still Pursuing

Collin County Community College District

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Zuleyma Ramirez