Zulfa Filali
New York,NY
Summary
Driven hospitality professional with a rich foundation in culinary arts and luxury service, complemented by advanced studies in hospitality management. Skilled in creating seamless guest experiences, with strengths in organization, attention to detail, and effective communication. Recognized for adaptability, interpersonal excellence, and a collaborative approach in fast-paced environments. Committed to upholding high standards of service and fostering welcoming atmospheres that leave a lasting impression.
Overview
13
13
years of professional experience
Work History
Hostess in F&B Department, Internship
The Dominick Hotel
06.2023 - 07.2023
- Managing reservations using systems like Resy,
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Commie Chef, POP UP
Cool Ink Hospitality Tourism
12.2021 - 12.2021
- Commie Chef (preparing and hot kitchen area)
- Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
- Maintained well-organized mise en place to keep work consistent.
- Streamlined food preparation processes with proper mise en place, reducing waste and optimizing kitchen efficiency.
Commie Chef 1
The Ritz-Carlton Hotel Jeddah
04.2019 - 08.2021
- Started Commie Chef 2 then promoted to Commie Chef 1 in the Bakery and Pastry Department
- Preparing ingredients, assisting with the production of pastries and baked goods, and ensuring everything stayed clean and organized.
- Training new team members such as teaching them basic baking techniques and guiding them through their daily tasks to ensure smooth operations.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Baker Assistant
Kim & Jake's Cakes
01.2011 - 03.2011
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Education
Master of Science - Global Hospitality Management
New York University
New York, NY12-2024
Bachelor of Arts - Graphic Design
Dar Al-Hekma University
Jeddah, Saudi Arabia06.2012
Skills
- Customer Relationship Management
- Effective Multitasking
- Phone Etiquette
- Detail Oriented
- Interactive communication skills
- Reservation Management
- Team Collaboration & Training
- Guest Engagement
- Problem-Solving & Adaptability
- Microsoft Office Proficiency (Excel, Word, PowerPoint)
- Design Skills (Photoshop, Illustrator)
Training & Personal Development
- DEI for Hospitality, Tourism & Events, 01/01/23
- Customer Relationship Management and Loyalty, 12/01/22
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Hostess in F&B Department, Internship
The Dominick Hotel
06.2023 - 07.2023
Commie Chef, POP UP
Cool Ink Hospitality Tourism
12.2021 - 12.2021
Commie Chef 1
The Ritz-Carlton Hotel Jeddah
04.2019 - 08.2021
Baker Assistant
Kim & Jake's Cakes
01.2011 - 03.2011
Master of Science - Global Hospitality Management
New York University
Bachelor of Arts - Graphic Design
Dar Al-Hekma University
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