Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zulfiqar Ali

Endicott,NY

Summary

Dynamic customer service professional with a proven track record at Uber And Lyft, enhancing customer satisfaction and streamlining processes for improved efficiency. Skilled in complaint handling and team collaboration, adept at building relationships and leveraging call center experience to exceed customer expectations. Achieved a significant reduction in wait times through effective problem-solving and communication. Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills.

Overview

16
16
years of professional experience

Work History

Customer Service

Uber And Lyft
01.2010 - 10.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Streamlined call handling processes for improved efficiency and reduced wait times.


Customer Service

S&d Kids
03.2009 - 11.2010
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Developed working relationships with internal and external customers while assisting with account management duties.

Education

High School Diploma -

CAA Model School
03.1998

Skills

  • Complaint Handling
  • Team Collaboration
  • Call center experience
  • Shipment Tracking
  • Relationship Building

Languages

Urdu
Full Professional
Punjabi
Full Professional
English
Native or Bilingual

Timeline

Customer Service

Uber And Lyft
01.2010 - 10.2024

Customer Service

S&d Kids
03.2009 - 11.2010

High School Diploma -

CAA Model School
Zulfiqar Ali