Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zulfiya Bobonorova

Brooklyn,NY

Summary

Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.

Overview

2025
2025
years of professional experience

Work History

Front Desk Agent

Sea Crest Nursing and Rehabilitation
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately handled needs.

HHA

BNV Homecare Agency
Brooklyn, NY
06.2012 - Current
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.

Education

Bachelor - Nursing

Kasb Hunar College
Uzbekistan
09.2002

Skills

  • Customer service
  • Problem-solving skills
  • Hospitality services
  • Time management
  • Listening skills
  • Documentation
  • File management
  • Registration
  • Foreign languages

Languages

Russian
Native or Bilingual
Turkish
Professional Working
Persian
Native or Bilingual
Uzbek
Native or Bilingual
English
Professional Working

Timeline

HHA

BNV Homecare Agency
06.2012 - Current

Front Desk Agent

Sea Crest Nursing and Rehabilitation

Bachelor - Nursing

Kasb Hunar College
Zulfiya Bobonorova
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