Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.
Overview
2025
2025
years of professional experience
Work History
Front Desk Agent
Sea Crest Nursing and Rehabilitation
Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Answered customer telephone calls promptly and appropriately handled needs.
HHA
BNV Homecare Agency
Brooklyn, NY
06.2012 - Current
Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
Improved patient comfort by providing compassionate and attentive care in various daily activities.
Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
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