Zully McFarlin
Anchorage,AK
Summary
Dedicated and customer-focused professional with over eight years of experience in customer service , including call centers , retail, and hospitality. Skilled in handling high-volume inquiries,assisting customers with purchases and financial transactions, and maintaining accurate records .Seeking an office or banking position where i can leverage my communication, problem-solving , and organization skills to provide excellent service.
Overview
11
11
years of professional experience
Work History
Line Cook
Northern Hospitality Group
07.2022 - Current
- Managed food preparation in a high-volume kitchen while adhering to food safety regulations.
- Assisted with inventory management and maintained organized workstations.
- collaborated with team members to ensure efficient service and quality food presentation.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
Retail Sales Associate
Norther Hospitality Group
07.2022 - Current
- Assisted customers in finding products , answered price related inquiries and provide recommendations to enhance the shopping experience .
- Processed transactions , handled cash and credit payments , and ensured accurate drawer balancing at the end of shifts.
- Managed inventory , restocked merchandise , and maintained store organization to optimize customer engagement.
Customer Service Representative
Teleperformance
01.2014 - 04.2022
- Provided exceptional customer support via phone,email, and chat , handling inquiries and resolving issues effectively .
- Maintained detailed records of customer interactions using CRM software.
- Processed payment , refunds , and account updates while ensuring compliance with company policies .
- consistently meet and exceeded performance metrics , including customer satisfaction and response time .
Skills
- Strong customer service and interpersonal skills
- cash handling and retail sales experience
- Proficient In Microsoft office (Word ,excel , outlook)
- Experience handling financial transactions and sensitive information
- Ability work efficiently in fast-paced environments
- Bilingual : English&Spanish
- Detail-oriented with strong organizational skills
Timeline
Line Cook
Northern Hospitality Group
07.2022 - Current
Retail Sales Associate
Norther Hospitality Group
07.2022 - Current
Customer Service Representative
Teleperformance
01.2014 - 04.2022
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