Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zully Daniela Ramos Diaz

Union City

Summary

I’m a big believer in customer service and problem-solving. I’ve been recognized for making customers happy and training new staff. I’m also good at managing inventory and keeping things safe and organized. I’m hardworking, responsible and a team player I’m looking for a job to gain experience and learn new skills.

Overview

4
4
years of professional experience

Work History

Sales Associate

Burlington
07.2024 - 05.2025
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Remodeling Associate

Walmart
12.2023 - 07.2024
  • Maintained safe job sites through strict adherence to safety guidelines and regular hazard identification assessments.
  • Trained junior associates in various aspects of the remodeling process, contributing to a more knowledgeable workforce.
  • Remodeling tasks, such as moving counters, changing shelves, moving aisles, using a pallet jack to move boxes from trucks, heavy lifting, constructing new aisles, demolishing old aisles, and organizing item.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.

Sales Associate

Food Universe Marketplace
01.2021 - 05.2024
  • Assisted in training new staff members.
  • Resolved customer complaints with patience and understanding.
  • Cashier
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Prepared merchandise for sales floor by pricing.
  • Mopped and sweep floors to remove residue and restore finished appearance.
  • Assisted manager with cash-handling and counting money in registers at the beginning and end of a shift.

Education

No Degree - Medical Coding

Hudson County Community College
Jersey City, NJ

High School Diploma -

Union City High School
Union City, NJ
06-2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Listening skills
  • Exceptional customer service

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Sales Associate

Burlington
07.2024 - 05.2025

Remodeling Associate

Walmart
12.2023 - 07.2024

Sales Associate

Food Universe Marketplace
01.2021 - 05.2024

No Degree - Medical Coding

Hudson County Community College

High School Diploma -

Union City High School

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