Zully Marola Serrano
Charlotte,NC
Summary
Resourceful professional in administrative management, known for high productivity and efficient task completion. Possess specialized skills in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and organizational improvement.
Overview
9
9
years of professional experience
Work History
Administration Manager
GESTIONADMI CIA.LTDA.
Salinas, Ecuador
08.2014 - 04.2023
- General maintenance and equipment planning for the development.
- Monitored budget expenditures and prepared financial reports for review by management.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated scheduling and logistics for staff meetings and corporate events.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered and directed incoming calls, emails, and other inquiries from customers.
- Checked office stock to determine supply levels and maintain inventory.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Created correspondence including memos, letters, faxes, and emails.
- Coordinated activities with owners and tenants.
- Implemented filing systems to improve document organization and retrieval.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Monitored progress by establishing plans, budgets and measuring results.
- Maintained updated contact information lists of clients and customers.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Scheduled appointments with owners and tenants, both over the phone or via email.
- Organized and maintained confidential files and records.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Developed comprehensive reports related to office operations.
- Improved office organization by developing filing system and customer database protocols.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Inputted data into spreadsheets or databases accurately and efficiently.
- Assisted with the preparation of presentations and other materials for meetings.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Ensured compliance with health and safety regulations within the office environment.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Tracked inventory levels of office supplies and placed orders when necessary.
- Performed general office duties such as filing, photocopying, scanning documents, ordering supplies.
- Tracked expenses against budgets on a regular basis.
- Assisted in developing new policies or procedures as needed.
- Implemented new software and technology solutions to enhance office productivity.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Conducted performance evaluations and recommended training programs for staff development.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Compiled data for reports to be used in decision making processes.
Administrative Assistant
GAD Municipal de Salinas
Salinas, Ecuador
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Managed database systems containing customer contact information.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Responded to customer issues to provide immediate resolution and improve retention.
- Composed, edited and typed complex memos and reports with job-related software.
- Processed invoices for payment.
- Conducted research on various topics as requested by management.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Education
Bachelor of Public Administration Manangment -
UNIVERSIDAD PENINSULA DE SANTA ELENA
ECUADOR07-2016
Servicio Y Atención Al Usuario -
CONTRALORIA GENERAL DEL ESTADO
Control De Bienes Y Administración De Bienes Públicos -
CONTRALORIA GENERAL DEL ESTADO
Gestión Pública - ÁREA JURÍDICA, SOCIAL Y ADMINISTRATIVA
UNIVERSIDAD NACIONAL DE LOJA
Skills
- Budgeting and financial management
- Document management
- Employee management
- Meeting coordination
- Office management
- Human resources management
- Calendar management
- Report preparation
- Expense reporting
- Policy and procedure modification
- Performance improvement
- Payroll and budgeting
- Mail handling
- Expense reports
- Payroll control
- Microsoft Office Suite
- Strategic planning
- Credit and collections
- Account reconciliation
- Workflow planning
- Project management
- Scheduling and calendar management
Languages
English
Limited
Timeline
Administration Manager
GESTIONADMI CIA.LTDA.
08.2014 - 04.2023
Administrative Assistant
GAD Municipal de Salinas
Bachelor of Public Administration Manangment -
UNIVERSIDAD PENINSULA DE SANTA ELENA
Servicio Y Atención Al Usuario -
CONTRALORIA GENERAL DEL ESTADO
Control De Bienes Y Administración De Bienes Públicos -
CONTRALORIA GENERAL DEL ESTADO
Gestión Pública - ÁREA JURÍDICA, SOCIAL Y ADMINISTRATIVA
UNIVERSIDAD NACIONAL DE LOJA
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