Summary
Overview
Work History
Education
Skills
Timeline
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Zullyvette Almestica

Raleigh,NC

Summary

Professional with over 9 years of experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. I posses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Overview

7
7
years of professional experience

Work History

TEAM MEMBER

Cricket Wireless
07.2023 - Current
  • Provide full customer service and service accounts
  • Perform sales and meet sale quotas
  • Assist customers with their accounts face to face on a daily basis, answer questions and provide technical support
  • Answer telephone inquiries
  • Hold store key for opening and closing.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.

STORE MANAGER

Metro By T-Mobile
09.2021 - 04.2023
  • Serve as store manager and run full store operation
  • Provide leadership and training to new and current employees
  • Meet sales goals effectively
  • Problem solving in day-to-day operations
  • Oversaw day-to-day store operations to foster efficient and profitable operations
  • Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
  • Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.

ASSISTANT STORE MANAGER

Cricket Wireless
10.2019 - 09.2021
  • Responsible for full operation of retail cellphone store with responsibilities such as opening, staffing, closing, retail sales and all service levels, cash handling and inventory
  • Provide exceptional customer service and solve complaints
  • Met production and sales goals constantly
  • Trained new employees
  • Recognized as one of the top associates in the market area for this company.

SHIFT MANAGER

Metro By T-Mobile
01.2018 - 10.2019
  • Perform sales and meet sale quotas
  • Assist customers with their accounts face to face on a daily basis, answer questions and provide technical support
  • Answer telephone inquiries
  • Train and help other employees
  • Set up marketing booths for sales/store events.

TEAM MANAGER

Sino's Pizzeria
03.2017 - 12.2018
  • Made food prep and set up restaurant for the day
  • Took customer orders in store and over the phone
  • Performed inventory and stocked all areas
  • Kept all areas of the restaurant clean and occasionally performed food deliveries
  • Resolved customer complaints
  • Performed opening and closing duties, including store cleaning and restocking
  • Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.

Education

Technical Degree - Massage Therapy

Instituto De Banca Y Comercio
San Juan, PR

High School Diploma -

Escuela Vocational
San Juan, PR

Skills

  • MS Office proficiency
  • Effective and professional communication skills
  • Advanced knowledge of retail and sales industry
  • Staff/Team Management
  • Able to multitask efficiently
  • Leadership and team building skills
  • Customer Service expertise
  • Fluent in English and Spanish
  • Accurate Cash Handling
  • Sales and Marketing

Timeline

TEAM MEMBER

Cricket Wireless
07.2023 - Current

STORE MANAGER

Metro By T-Mobile
09.2021 - 04.2023

ASSISTANT STORE MANAGER

Cricket Wireless
10.2019 - 09.2021

SHIFT MANAGER

Metro By T-Mobile
01.2018 - 10.2019

TEAM MANAGER

Sino's Pizzeria
03.2017 - 12.2018

Technical Degree - Massage Therapy

Instituto De Banca Y Comercio

High School Diploma -

Escuela Vocational

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Zullyvette Almestica