Zulma Allende
Summary
With over 20 years of healthcare administrative support experience. Proficient in a fast pace and dynamic work setting that requires the flexibility of high level problem solving, interpersonal, and cooperative team building skills. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in medical document digitization, office modernization and data organization for enhanced productivity.
Overview
27
27
years of professional experience
Work History
Senior Administrative Assistant
Marck V Legacy / ComForCare
06.2020 - Current
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Created and updated records and files to maintain document compliance.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed electronic records database and handled all file requests.
- Coordinated trainings for new team members, overseeing onboarding details.
Medical Practice Manager
Vernor Medical Center
04.1998 - 07.2021
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Developed policies and procedures for effective practice management.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Developed and maintained electronic record management systems to analyze and process data.
- Promoted patient health and general wellness by coordinating and encouraging participation in health events.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Lead Medical Biller
Vernor Medical Center
04.1998 - 07.2021
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Delivered timely and accurate charge submissions.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports for management review.
- Reconciled accounts receivable to general ledger.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Disbursed petty cash by recording entries and verifying documentation.
Assistant Manager
Premier Salon Hudson
03.1998 - 04.1999
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Management Assistant
ADAMS Management / Michigan Avenue Health Center
08.1996 - 04.1999
- Created and updated records and files to maintain document compliance.
- Oversaw training and onboarding process for all newly hired employees.
- Conducted research to assist with routine tasks and special projects.
- Prepared and charted data and metrics for detailed status reports.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Completed daily logs for management review.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Education
Bachelor of Science - Natural Sciences
University of Puerto Rico - Cayey
Cayey, PR05.1995
Skills
- Patient Data Review, Verification, Analysis, Identification and Abstraction
- Problem Resolution
- Legal Requirements
- HIPAA Guidelines
- Primary Care
- Government Regulations
- Quality Assurance and Control
- Medical Terminology
- ICD-10 and CPT codes
- Project Planning, Implementation and Management
Languages
Spanish
Native or Bilingual
Timeline
Senior Administrative Assistant
Marck V Legacy / ComForCare
06.2020 - Current
Medical Practice Manager
Vernor Medical Center
04.1998 - 07.2021
Lead Medical Biller
Vernor Medical Center
04.1998 - 07.2021
Assistant Manager
Premier Salon Hudson
03.1998 - 04.1999
Management Assistant
ADAMS Management / Michigan Avenue Health Center
08.1996 - 04.1999
Bachelor of Science - Natural Sciences
University of Puerto Rico - Cayey
Similar Profiles
Andrew BarnettAndrew Barnett
General Manager at Marck IndustriesGeneral Manager at Marck Industries
Laurence VercouterLaurence Vercouter
Animateur Centre De Loisirs Sans Hebergement at Ville de MARCKAnimateur Centre De Loisirs Sans Hebergement at Ville de MARCK
Cheney BowenCheney Bowen
Roll Off Driver at Marck IndustriesRoll Off Driver at Marck Industries
Henrietta Annelize BotesHenrietta Annelize Botes
Senior Administrative Assistant at South African Reserve BankSenior Administrative Assistant at South African Reserve Bank
THERESA CARRILLOTHERESA CARRILLO
SENIOR ADMINISTRATIVE ASSISTANT at Sandoval County Detention CenterSENIOR ADMINISTRATIVE ASSISTANT at Sandoval County Detention Center