Zulma Betancourth
Ave Maria,FL
Summary
Results-driven Operations Team Lead skilled in enhancing efficiency and productivity through process improvements and operational strategies. Expertise in fostering team collaboration and guiding teams to achieve business goals while maintaining compliance with standards. Focused on leveraging management techniques and problem-solving skills to drive organizational growth.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Operation Team Lead
Louis Vuitton - LVMH
Naples, Fla
07.2016 - Current
- Led daily operations and managed team workflows to ensure efficiency.
- Trained and mentored team members on best practices and company standards.
- Coordinated inventory management and
- ensured stock availability for retail needs
- Managed store access and security, ensuring safe operations during shifts.
- Coordinated inventory management and ensured stock availability for retail needs.
- Implemented process improvements to enhance operational effectiveness across departments.
- Oversaw quality control measures to maintain brand standards in product presentation.
- Developed training materials to onboard new staff and enhance team skills.
- Trained new hires on operational processes and provided ongoing training for existing employees.
- Established relationships with vendors to streamline procurement processes.
Client care expert
Louis Vuitton - LVMH
Miami, Fla
02.2020 - 02.2024
- Cultivated strong relationships with clients through personalized communication.
- Assisted clients with product selections and offered styling advice.
- Assisted in training new employees on customer service procedures and protocols.
- Customer service
- Take in repair from client
- Repair sunglasses and luggage
- Repair key holder pouch bag
- Spared part.
Education
Associate of Applied Science - Criminal Science
Miami Dade College
Miami, FL 03.2008 - 05.2010
Skills
- Operational management
- Inventory control
- Process improvement
- Quality assurance
- Team leadership
- Problem solving
Languages
Spanish
Professional
Timeline
Client care expert
Louis Vuitton - LVMH
02.2020 - 02.2024
Operation Team Lead
Louis Vuitton - LVMH
07.2016 - Current
Associate of Applied Science - Criminal Science
Miami Dade College
03.2008 - 05.2010