Zulma Cortez
Fontana,CA
Summary
Experienced Billing Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Freight Billing Clerk
YRC freight
01.2022 - 07.2023
- At YRC I entered all freight bills of freight that drivers brought into the warehouse.
- The shipper, consignee, weight and pieces are entered into the system.
- Once the freight was delivered to the consignee the charges would be billed.
- We were to meet bill entries of 22 per hour within the 8 hour shift.
Package Handler
Ontrac
10.2020 - 08.2021
- My duties here at Ontrac were to take packages coming off the conveyor belt into the trailer and stack them on top of each other creating a wall.
- This is repeated until the trailer reaches its full capacity.
Inbound Clerk
XPO Logistics
12.2020 - 04.2021
- At XPO Logistics I worked in the returns department.
- This location handled the account for Adidas and any orders that are returned to the manufacturer come into this facility.
- I opened boxes with the merchandise and checked them for any issues.
- I then determine if it is able to be sold or cannot be sold again, make code adjustments in their WMS system for the customer to receive their refund.
Caregiver
Guadalupe Gamez
06.2017 - 01.2021
- Caring for Mrs. Gamez included supervising her, making sure she did not fall and hurt herself.
- I prepared her meals, assisted her to use the restroom, changed her clothes, showered her, and made sure she took her medications as prescribed.
- She suffered from dementia.
Customer Service Representative
Athens Services
07.2007 - 08.2017
- At Athens Services I was responsible for assisting customers and contractors with getting trash containers delivered to their locations for trash, remodeling projects or demolitions
- I would also assist VIP customers with any urgent request that they needed and handle the transportation of hazardous waste to the correct landfills with proper documentation.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Documentation Specialist
Vanguard Logistics Services
08.2000 - 07.2007
- My responsibilities with Vanguard Logistics were to ensure that proper documentation was provided to the agents overseas to get shipments released by customs in a timely manner.
- I entered information into the computer system and create bills of lading for LTL loads being exported out of the port of Miami.
- The countries I was responsible for were South/Central America and the Caribbean.
Import/Export Documentation Specialist
Rogers & Brown Custom Brokers
08.1997 - 08.2000
- At Rogers and Brown, I started with Export LCL and FCL documentation with the deadlines to get all documentation to steam ship lines in order to get the containers on board the vessel to get shipped overseas.
- As an Import specialist I made sure all proper documentation was received from the shipper overseas in order for our customer to get their freight released by U.S Customs and avoid any delays or additional cost.
- I would also coordinate delivery of the freight from the warehouse to the customers door.
Education
Medical Billing - Medical Billing
American Career College
Ontario, CA08.2024
No Degree - Information Technology
Axia College
Phoenix, AZ04.2009
High School Diploma -
Sierra Vista High School
Baldwin Park, CA06.1995
Skills
- Dementia Care
- Freight Experience
- Supply Chain
- Logistics
- Home Care
- AS400
- EDI
- Communication skills
- Computer skills
- Data entry
- Warehouse Management System
- Billing and Coding
Certification
- Certified Medical Biller
Languages
Spanish
Native or Bilingual
Timeline
Freight Billing Clerk
YRC freight
01.2022 - 07.2023
Inbound Clerk
XPO Logistics
12.2020 - 04.2021
Package Handler
Ontrac
10.2020 - 08.2021
Caregiver
Guadalupe Gamez
06.2017 - 01.2021
Customer Service Representative
Athens Services
07.2007 - 08.2017
Documentation Specialist
Vanguard Logistics Services
08.2000 - 07.2007
Import/Export Documentation Specialist
Rogers & Brown Custom Brokers
08.1997 - 08.2000
Medical Billing - Medical Billing
American Career College
No Degree - Information Technology
Axia College
High School Diploma -
Sierra Vista High School
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