Summary
Overview
Work History
Education
Skills
Timeline
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Zulma Hay

Weimar,TX

Summary

I am a dedicated customer service representative and provide quality care for ultimate customer satisfaction. I have the ability to establish excellent communication and relationships with clients. I am dedicated to identifying customer needs and deliver effective solutions to all problems. I have excellent time management skills, bilingual, and ready to join my next team.

Overview

3
3
years of professional experience

Work History

SFRG -Advisor

Volunteer Position
07.2022 - Current
  • Oversee general operations of the SFRG (Soldier Family Readiness Group) in its activities. Although the other SFRG volunteers are responsible for specific functions, I am responsible for overseeing the group. Monitor timelines and inquire about the progress being made with planning and executing the groups goals. Conduct volunteer or steering committee meetings as needed to help insure communication and coordination in accomplishing SFRG activities.
  • Facilitate meetings and ensure that discussions stay on track. Encourage all the attendees to participate.
  • Act as a spokesperson for the SFRG. This includes having an awareness of how the group feels on a particular issue. As problems and issues arise , inform the commander and or Family Readiness Officer. Keep them informed of what the SFRG is planning and the results of what has been done.
  • Assist in providing unit orientation and conduct informal interviews for new volunteers.

Parent Educator

Parent As Teacher's
08.2021 - 06.2023
  • Demonstrated strong knowledge of child development principles and suggested alternative parenting methods to suit individual family needs.
  • Educated clients on parents roles with focus on skill development and guiding children through nurturing parenting.
  • Engaged families in beneficial activities targeted at improving bonds and interactions.
  • Utilized knowledge of evidence-based programs to inform parents and assist in goal-setting.
  • Collaborated with community members to provide helpful resources to suit family needs.
  • Conducted home visits to assess family environment and provide resources to combat behavioral or environmental setbacks.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Documented data and completed accurate updates to case records.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.

Rice

Junior High, RISD
08.2020 - 02.2021
  • Assisted teachers with students in their educational needs
  • Assisted with A-C Lunch duty
  • Provided assistance to the administrative staff, filing, data entry, printing, faxing, errands, and calling parents
  • Group work with ESL students
  • Assisted with Bus Duty
  • Rotated ISS duty with other paraprofessionals
  • Restroom monitor during covid pandemic
  • Monitored hallways to ensure students were following directions and staying safe.

Education

Associates of Arts - Teaching Degree

Lone Star College
07.2021

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Texas School Of Business
02.2002

Aldine High School
05.1996

Skills

  • Data entry skills, 50WPM, knowledge of windows 2k professional/XP/Vista, MS office, Excel, Power Point
  • I have over 20 years of Customer Service experience

Timeline

SFRG -Advisor

Volunteer Position
07.2022 - Current

Parent Educator

Parent As Teacher's
08.2021 - 06.2023

Rice

Junior High, RISD
08.2020 - 02.2021

Associates of Arts - Teaching Degree

Lone Star College

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Texas School Of Business

Aldine High School

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Zulma Hay