Zulma Martinez
Winston-Salem,US
Summary
Diligent and experienced with a strong background in medical office administration. Efficiently manages patient appointments, medical records, and front-desk operations for a smooth workflow and optimal patient satisfaction. Skilled in handling high-volume phone calls while maintaining strict confidentiality. Provides excellent patient care and support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
LliBott Consultorios Medicos
03.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Warehouse Associate
Amazon
07.2020 - 03.2021
- I have experience in driving heavy machinery
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
Receiving Associate
Burlington Stores
08.2019 - 03.2020
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
Education
High School Diploma -
John F. Kennedy High School
Winston-Salem, NCMedical Billing And Coding -
Forsyth Technical Community College
Winston-Salem, NC12-2019
Skills
- Warehouse Experience
- Customer service
- Merchandising
- Medical office experience
- Athenahealth
- Supervising experience
- Document management
- Computer skills
- Clerical experience
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Certification
I received my certificate in medical Coding and Billing on December 2019
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
LliBott Consultorios Medicos
03.2021 - Current
Warehouse Associate
Amazon
07.2020 - 03.2021
Receiving Associate
Burlington Stores
08.2019 - 03.2020
I received my certificate in medical Coding and Billing on December 2019
High School Diploma -
John F. Kennedy High School
Medical Billing And Coding -
Forsyth Technical Community College
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