Zulma Nataren
Manor
Summary
Dynamic professional with a strong background in customer service and operational management. Skilled in staff training and compliance with health regulations, consistently enhancing customer satisfaction in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Operator
T-Loc's
Austin, TX
04.2014 - Current
- Managed daily food truck operations, ensuring compliance with health and safety regulations.
- Developed and maintained efficient inventory management systems to minimize waste.
- Trained and mentored new staff on food preparation techniques and customer service excellence.
- Accepted orders and packed food for takeout and delivery.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Maintained high standards of cleanliness and sanitation, passing all health inspections with flying colors.
Room Service Attendant
Hilton Hotels Corporation
Austin, TX
01.2015 - 01.2018
- Delivered prompt and courteous room service to guests, ensuring high satisfaction levels.
- Prepared and organized food and beverage orders for timely delivery to guest rooms.
- Collaborated with kitchen staff to maintain quality standards and accuracy in orders.
- Trained new team members on service protocols and operational procedures.
Room Service Attendant
Sheraton Hotels (White Lodging)
Austin, TX
01.2016 - 01.2017
- Streamlined order processing workflows to enhance efficiency in service delivery.
- Assisted in inventory management, monitoring stock levels of supplies and equipment.
- Resolved guest complaints promptly, maintaining a positive hotel experience for all patrons.
- Conducted regular inspections of dining setups to ensure cleanliness and presentation standards were met.
Morning Server
The Westin Hotel at the Domain (white Lodging)
Austin, TX
01.2013 - 01.2016
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely and accurate food service.
- Managed multiple tables efficiently, maintaining high service standards during peak hours.
Education
High School Diploma -
Manuel Bonilla
HondurasSkills
- Customer service
Strong work ethic
- Time management
- Staff training and development
Certification
Austin Food Handler Manager certificate
expiration 9/5/2027
Languages
Spanish
Native or Bilingual
Timeline
Room Service Attendant
Sheraton Hotels (White Lodging)
01.2016 - 01.2017
Room Service Attendant
Hilton Hotels Corporation
01.2015 - 01.2018
Owner/Operator
T-Loc's
04.2014 - Current
Morning Server
The Westin Hotel at the Domain (white Lodging)
01.2013 - 01.2016
High School Diploma -
Manuel Bonilla