Zulma Pitman
Payson,UT
Summary
Experienced ESL Paraprofessional and Front Desk Supervisor specializing in relationship building and conflict resolution. Enhanced educational outcomes and guest satisfaction through effective assessments and service coordination. Managed check-in/check-out processes while balancing guest and business needs, demonstrating strong multitasking, planning, and communication skills.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
ESL Paraprofessional
Nebo School District
Payson, Utah
09.2017 - Current
- Facilitated ESL instructors by preparing lessons and managing classroom activities effectively.
- Assisted students in understanding curriculum materials, improving their English language skills.
- Implemented strategies aimed at enhancing academic achievement among ESL students.
- Collaborated with educators to create tailored education plans for diverse learners.
- Conducted assessments to track student progress and provide feedback for improvement.
- Delivered one-on-one tutoring to reinforce understanding of course material. individually to bolster understanding of course material.
- Facilitated discussions with parents regarding children's English proficiency and educational needs.
- Maintained accurate records of student progress towards established goals.
Front Desk Supervisor
Hampton Inn & Suites By Hilton
Spanish Fork, Utah
06.2021 - 08.2024
- Greeted guests warmly and efficiently at front desk, fostering positive first impressions.
- Managed guest check-ins and check-outs, ensuring seamless transitions and accurate reservations.
- Handled guest inquiries, providing accurate information regarding hotel services and amenities.
- Resolved customer complaints promptly, enhancing satisfaction and fostering loyalty.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Processed payments accurately, maintaining precise financial records during shifts.
- Trained new team members on customer service protocols and operational procedures.
- Supervised daily front desk operations, optimizing staff schedules for peak hours.
Education
Associates in Medical Especialties - Medical
Steven's Henager College
Orem05-2012
High School Diploma -
Antioch High School
Antioch, CA06-2003
Skills
- ESL student evaluation
- Language support
- Curriculum development
- Student assessment
- Student progress tracking
- IEP management
- Classroom management
- Front desk operations
- Reservation management
- Guest relations
- Payment processing
- Conflict resolution
- Customer service
- Team coordination
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Training and mentoring
- Fluent in English and Spanish
- Data entry efficiency
- Cash handling
- Cash control
- Team building
- Complaint management
- Hospitality services
- Issue resolution
- Reservations management
- Customer service management
- Request management
- Problem-solving skills
- Guest safety
- Rate changes
- Guest check-in and check-out
- Listening skills
- Hotel reservation systems
- Report preparation
- Safety and security procedures
- Hospitality service expertise
- Telephone and email etiquette
- Property security
- Group room block reservations
- Reception expertise
Languages
Spanish
Professional
Certification
- Level 1 Interpreter
Timeline
Front Desk Supervisor
Hampton Inn & Suites By Hilton
06.2021 - 08.2024
ESL Paraprofessional
Nebo School District
09.2017 - Current
Associates in Medical Especialties - Medical
Steven's Henager College
High School Diploma -
Antioch High School