Zulma Portillo
Woodbridge,VA
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 13 years of hands-on experience in operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of any department. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast settings.
Overview
10
10
years of professional experience
Work History
Department Manager
ECC Enterprises
Woodbridge, VA
02.2013 - Current
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Motivated coworkers to consistently deliver effective service.
- Worked actively with management team to create plans based on weekly sales to achieve 100% goals.
- Developed and managed department.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Enforced department policies, procedures and standards to establish productivity and quality.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Methodology to produce high quality to meet and exceed customer expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in General Manager in methods to achieve goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Smart Horizon
Miami, FL02.2021
Skills
- Order Management
- Inventory and Supply Management
- Order Processing
- Motivational Leadership
- Goals and Performance
- Directing Team Members
- Employee Performance Evaluations
- Safety and Security
- Department Head
- Customer Engagement
- Daily Task Assistance
- Work Assignments
- Waste Minimization
- Corrective Actions
- Scheduling and Coordinating
- Scheduling
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Department Manager
ECC Enterprises
02.2013 - Current
High School Diploma -
Smart Horizon
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