ZULMA RAMIREZ

Proficiently managed time, scheduled meetings, handled correspondence, and took notes.

Maintained strict confidentiality and handled sensitive information with discretion.

Excellent communication skills in English and Spanish

Efficiently conducted tasks, including tracking inventory, handling expenses, and running errands.

Improved team efficiency and productivity by supervising over 150 employees.

Resolved customer issues and provided coaching to employees.

Authorized exceptions to customer service policy for sales representatives.

Ensured operational controls at the Front End and Service Desk, minimizing shrink.

Created a welcoming, customer-centric environment.

Enhanced customer satisfaction in-store and online purchases.

Stayed informed on industry trends and product knowledge.

Supervised 45 employees, ensured operational controls, and provided support at the registers.

Led the Front-End Coverage, resolving customer issues and promoting credit and loyalty programs.

Monitored customer flow and cashier ratio for lower wait time.

Executed sales, returns, and customer inquiries

Collaborated with Managers to cross-train and develop associates

Made decisions regarding markdowns and damages in accordance with store plan