Summary
Overview
Work History
Education
Skills
Timeline
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Zulma Uranga Trujillo

Santa Teresa

Summary

Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Self-motivated work ethic to perform effectively in independent environments while maintaining keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.

Overview

10
10
years of professional experience

Work History

Insurance Agent Assistant

New York Life Insurance Co
10.2024 - 12.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Monitored and tracked expenses.
  • Researched and resolved areas of concern for potential and existing clients.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Private Caregiver

Self-employeed
01.2018 - 03.2022
  • Transported individual to events and activities, medical appointments, and shopping trips.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Private Child Caregiver

Self Employed Services
09.2014 - 09.2017
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Scheduled and coordinated medical appointments.
  • Transported clients for medical and personal outings.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.

Education

Bachelor of Arts - Business Administration

Universidad Autonóma De Ciudad Juárez

Master of Arts - Organizational Communication

Universidad Regional Del Norte

Skills

  • Claims processing
  • Professional ethics
  • Policy administration
  • Sales support
  • Document management
  • Recordkeeping
  • Scheduling
  • Problem-solving aptitude
  • Word processing
  • Professionalism
  • Recordkeeping and bookkeeping
  • Process improvement

Timeline

Insurance Agent Assistant

New York Life Insurance Co
10.2024 - 12.2024

Private Caregiver

Self-employeed
01.2018 - 03.2022

Private Child Caregiver

Self Employed Services
09.2014 - 09.2017

Bachelor of Arts - Business Administration

Universidad Autonóma De Ciudad Juárez

Master of Arts - Organizational Communication

Universidad Regional Del Norte

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Zulma Uranga Trujillo