Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zulma D Villa

Waterbury

Summary

To seek a career that offers the opportunity for advancement using the skills I have obtained through my experience

Overview

2026
2026
years of professional experience

Work History

VoiceCare Coordinator

New Opportunities Inc
2022 - Current
  • Entered data, generated reports, and and updated information in CA portal
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Scheduled, coordinated and confirmed appointments, communicated with clients, case managers and updated client records.

Clerical Assistant – Senior Nutrition Services

New Opportunities Inc
01.2016 - 2022
  • Answer telephones; take accurate information from callers; make appropriate referrals when necessary
  • Enter meal site orders accurately into computer database and forward meal orders to vendor
  • Organize bulk mailings and distribution of materials to meal sites
  • Copying, filing and other general office duties

Volunteer Receptionist

Independence Center
07.2015 - 01.2016
  • Greeted visitors and provided required information
  • Answered and forwarded phone calls in a professional & approachable manner, can deal with visitor/customers at all levels.
  • Maintained cleanliness of reception area

Supervisor Assistant

Easter Seals
01.2000 - 01.2012
  • Trained co-workers and new employees to perform job tasks in an efficient and timely manner
  • Trained individuals with disabilities to learn job tasks in a production work environment
  • Reviewed co-worker performance with shift supervisors
  • Functioned as assistant supervisor; monitored daily work schedule and ensured work was being performed safely and efficiently
  • Ensured cleaning crew performed work according to standards
  • Coordinated and scheduled cleaning crews at the Rowland Building and Department of Social Services

Education

Health Claims Specialist Program

Branford Hall
Southington, CT
01-2008

Skills

  • Time management
  • Flexibility
  • Positive attitude
  • Ability to work alone or collaborate with others
  • Initiative and follow through
  • Microsoft Word, Excel, Outlook
  • Bilingual: Spanish language fluency
  • Interpersonal skills
  • Excellent oral, written communications
  • Excellent customer service skills
  • Excellent typing skills
  • Filing
  • Organization skills
  • Problem-solving
  • Schedule coordination
  • Customer service

Timeline

Clerical Assistant – Senior Nutrition Services

New Opportunities Inc
01.2016 - 2022

Volunteer Receptionist

Independence Center
07.2015 - 01.2016

Supervisor Assistant

Easter Seals
01.2000 - 01.2012

VoiceCare Coordinator

New Opportunities Inc
2022 - Current

Health Claims Specialist Program

Branford Hall

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Zulma D Villa