Zulma D Villa
Waterbury
Summary
To seek a career that offers the opportunity for advancement using the skills I have obtained through my experience
Overview
2026
2026
years of professional experience
Work History
VoiceCare Coordinator
New Opportunities Inc
2022 - Current
- Entered data, generated reports, and and updated information in CA portal
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Scheduled, coordinated and confirmed appointments, communicated with clients, case managers and updated client records.
Clerical Assistant – Senior Nutrition Services
New Opportunities Inc
01.2016 - 2022
- Answer telephones; take accurate information from callers; make appropriate referrals when necessary
- Enter meal site orders accurately into computer database and forward meal orders to vendor
- Organize bulk mailings and distribution of materials to meal sites
- Copying, filing and other general office duties
Volunteer Receptionist
Independence Center
07.2015 - 01.2016
- Greeted visitors and provided required information
- Answered and forwarded phone calls in a professional & approachable manner, can deal with visitor/customers at all levels.
- Maintained cleanliness of reception area
Supervisor Assistant
Easter Seals
01.2000 - 01.2012
- Trained co-workers and new employees to perform job tasks in an efficient and timely manner
- Trained individuals with disabilities to learn job tasks in a production work environment
- Reviewed co-worker performance with shift supervisors
- Functioned as assistant supervisor; monitored daily work schedule and ensured work was being performed safely and efficiently
- Ensured cleaning crew performed work according to standards
- Coordinated and scheduled cleaning crews at the Rowland Building and Department of Social Services
Education
Health Claims Specialist Program
Branford Hall
Southington, CT01-2008
Skills
- Time management
- Flexibility
- Positive attitude
- Ability to work alone or collaborate with others
- Initiative and follow through
- Microsoft Word, Excel, Outlook
- Bilingual: Spanish language fluency
- Interpersonal skills
- Excellent oral, written communications
- Excellent customer service skills
- Excellent typing skills
- Filing
- Organization skills
- Problem-solving
- Schedule coordination
- Customer service
Timeline
Clerical Assistant – Senior Nutrition Services
New Opportunities Inc
01.2016 - 2022
Volunteer Receptionist
Independence Center
07.2015 - 01.2016
Supervisor Assistant
Easter Seals
01.2000 - 01.2012
VoiceCare Coordinator
New Opportunities Inc
2022 - Current
Health Claims Specialist Program
Branford Hall