Deli Department Manager
Western Beef Supermarket and Corporate Offices
The Bronx, NY
09.2014 - 03.2023
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Established policies and procedures for the safe storage and rotation of food products.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Supervised deli staff to ensure efficient customer service.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Oversaw food preparation, production and presentation according to quality standards.
- Explained goals and expectations required of trainees.
- Resolved customer complaints in a professional manner.
- Ordered necessary deli supplies to maintain stock levels.
- Delegated work to staff, setting priorities and goals.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Maintained accurate records of inventory and product ordering cycles.
- Collaborated with other departments within the store to ensure smooth operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Observed food safety and sanitation protocols to reduce germ spread.
- Trained new employees on proper food handling techniques and safety regulations.
- Priced and ordered food products, kitchen equipment and food service supplies.