Zulmari Flores Zamot
Orlando,FL
Summary
Professional with solid experience in managing guest experiences in entertainment environments. Known for strong focus on teamwork, ensuring smooth operations, and adaptability to changing needs. Skilled in customer service, safety protocols, and maintaining high standards of attraction presentation. Reliable and results-driven, consistently delivering exceptional guest satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Attraction Attendant
Universal Studio Orlando
08.2018 - Current
- Participated in ongoing training programs to stay updated on industry standards, new attractions, and company policies.
- Ensured timely completion of daily opening and closing procedures while adhering to company guidelines.
- Maintained a clean and safe environment for guests by performing routine safety checks and cleaning tasks.
- Implemented emergency protocols when necessary, prioritizing guest safety above all else during unexpected situations.
Attraction Attendant Lead
Universal Studio Orlando
08.2021 - 07.2024
- Assisted guests with accessibility needs by providing information or accommodations tailored to their requirements.
- Collaborated with team members to maintain overall efficiency and productivity during high-traffic periods.
- Implemented emergency protocols when necessary, prioritizing guest safety above all else during unexpected situations.
- Participated in performance evaluations, seeking opportunities for continuous improvement in both personal development and attraction operations.
- Proactively addressed potential safety hazards by reporting them promptly for repairs or maintenance work.
- Conducted regular inspections of attractions to ensure compliance with safety guidelines and regulations.
Cafe Worker
Target
08.2016 - 06.2018
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
Education
High School Diploma -
Colonial High School
OrlandoSkills
- Punctuality
- Leadership qualities
- Safety awareness
- Equipment maintenance
- Relationship building
- Hospitality and accommodation
- Problem-solving abilities
- Customer service expertise
Certification
- Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM).
Timeline
Attraction Attendant Lead
Universal Studio Orlando
08.2021 - 07.2024
Attraction Attendant
Universal Studio Orlando
08.2018 - Current
Cafe Worker
Target
08.2016 - 06.2018
High School Diploma -
Colonial High School
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