ZULMAYRA MERCADO

Payroll Specialist /Account Executive - Payables and Receivables

NEXGEN ACCOUNTANTS, LLC /

01.2013 - Current

Processed sales tax and prepared financial reports, utilizing Excel to manage and analyze payroll and financial data, including advanced Excel functions and Pivot Tables
Provided cross-functional accounting support to various departments, assisting with daily financial tasks
Communicated with management when customer issues escalated and worked to find resolutions.
Implemented efficient operational processes and solved complex issues in a fast-paced environment, demonstrating the ability to work under pressure and multitask effectively
Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Provided customer service to employees regarding payroll inquiries and issues.
Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Resolved payroll discrepancies quickly and successfully.
Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
Created new hire and termination documents for payroll.
Maintained strict confidentiality of all payroll information and records.
Managed payroll data entry and processing for multiples companies to comply with predetermined company guidelines.
Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions.
Partnered with external auditors during annual audit cycles, ensuring accurate representation of payroll records.
Identified and corrected payroll discrepancies, ensuring employees were paid accurately and fostering trust within workforce.
Streamlined year-end tax reporting process, ensuring timely issuance of W-2 forms and minimizing errors through meticulous record-keeping.
Collaborated with HR to integrate benefits administration into payroll system, ensuring accurate deduction and contribution calculations.
Calculated wages, deductions and bonuses in accordance with company policies.
Tracked employee vacation, sick and personal time.
Generated reports to track employee time and attendance.
Prepared and submitted payroll taxes and reports to regulatory agencies.
Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Prepared vendor invoices and processed incoming payments.
Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
Maintained good working relationships with vendors and resolved disputes.
Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
Improved vendor relationships through diligent communication and prompt issue resolution.
Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
Reduced late payment penalties by closely monitoring due dates and managing timely payments.
Maintained high level of data integrity by consistently updating vendor information in the system accurately.
Accelerated invoice approval times, implemented electronic invoice submission and approval processes.
Reduced processing errors, implemented double-check system for all outgoing payments.
Matched purchase orders with invoices and recorded necessary information.
Entered figures using 10-key calculator to compute data quickly.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Generated invoices upon receipt of billing information and tracked collection progress.
Reconciled bank statements and credit card accounts for accuracy and completeness.
Assisted in timely invoicing for clients, ensuring prompt payments and positive cash flow.
Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
Provided exceptional customer service when addressing client inquiries related to billing issues or account balances due diligently and professionally.
Organized digital filing systems for easy retrieval of historical financial documents during audits or annual reviews.
Generated financial reports and summaries for management review.
Collaborated closely with senior bookkeepers to complete complex tasks efficiently while meeting deadlines consistently.
Assisted in the preparation of accurate financial statements for management review and decision-making.
Corrected discrepancies in financial records for balanced books.
Maintained account accuracy by reviewing and reconciling checks monthly.
Input financial data and produced reports using Accounting Power.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Collaborated with team members to develop best practices for consistent customer service delivery.
Assisted customers with Spanish-language inquiries in a timely and professional manner.
Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

Summary

Overview

Work History

Payroll Specialist /Account Executive - Payables and Receivables

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Timeline

Payroll Specialist /Account Executive - Payables and Receivables

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