Zuly Cordero
5544 Upshur Sq,MD
Summary
Competent Property Manager with solid background in regional property management and proven track record of overseeing multiple properties efficiently. Successfully managed tenant relations and property maintenance, leading to improved occupancy rates and tenant satisfaction. Demonstrated expertise in financial management and team leadership, ensuring properties meet operational and financial goals.
Overview
23
23
years of professional experience
Work History
Regional Property Manager
Acento Real Estate Partners
Frederick MD, Baltimore County, Montgomery County
09.2021 - 01.2025
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
- Provided comprehensive training programs for property staff members, fostering a knowledgeable team capable of handling various industry challenges efficiently.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
- Enhanced property occupancy rates by implementing strategic marketing plans and conducting regular market analyses.
Senior Community Manager
Acento Real Estate Partners
Frederick MD
05.2018 - 09.2021
- Championed diversity and inclusion initiatives within the community, fostering an inclusive environment where all voices were valued and respected.
- Enhanced community engagement by implementing tailored communication strategies and social media campaigns.
- Managed and moderated online forums to maintain a positive and supportive environment for members.
- Optimized community management budget by reallocating resources towards high-impact initiatives that delivered measurable value for the organization.
- Built strong relationships with key influencers, contributing to the growth of the community''s reach and reputation.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Community Manager
Acento Real Estate Partners
07.2012 - 05.2018
- Conducted assessments for identifying key areas of improvement in community activities.
- Executed initiatives with strategic foresight to align community goals with member interests.
- Mediated conflicts with tools and techniques to promote understanding and cooperation.
- Directed training sessions for enhancing knowledge and skills among community team.
Property Manager
The Finesa Group
Baltimore, Md.
08.2007 - 05.2009
- Responsible for daily operations of a 200- unit community with the primary objective of increasing net operating income while decreasing delinquency and bad-debt collections
- Supervising a team of 5 members inclusive to office, maintenance and grounds keepers
- Identify and address resident concerns while maintaining mutually acceptable customer relations
- Maintain the physical asset, providing for a quality living environment for residents and establishing a positive, productive working relationship with the team and customers
- Manage budgets and committed costs to enable gainful financial performance for the community
- Prepare and maintain detailed records and daily productivity Reports
- Implemented effective marketing / sales and retention programs
- Raise the bar for customer relations to ensure mutually acceptable service performance levels to both perspective and present renters
Web Analyst
Jafra Cosmetics International
Los Ángeles, Ca.
06.2005 - 08.2007
- Maintained all aspects of day to day office operations
- Monitored and coordinated client orders, data entry filling and customer service goals
- Studied to ensure 100 % accuracy with the web site’s functioning
- Maintained high levels of customer satisfaction via detailed orientation to analysis on Ecommerce Portals
- Managed traffic enabling proficient source tracking
- Maintained expenditures and contractual work details
- Facilitated Online Orders, payments and interface concerns
- Inspired and coached team members to successfully exemplify competency, enabling upward mobility while building strong team member relations and moral
Executive Administrative Associate.
Southern California Orthopedic Institute
California
02.2002 - 06.2005
- Responsible for the oversight of day to day operations for the front office of a Physical Therapy Office
- Handled all incoming communications providing outstanding customer service to clients
- Developed and maintained a rapport with the Physical Therapist enabling proficiency in project completion and high level of customer satisfaction
- Responsible for responding to customers efficiently to increase income via aggressive collections tactics
- Implemented, designed and maintained daily logs enabling sufficient tracking of office progression and digression
- Operated by way of company policies / procedures and abiding within EHO
- O.S.H.A
- Regulations
Education
General Studies Diploma -
Belmont Senior High School
Los Angeles, Ca06.1999
Skills
- Microsoft Suite
- One-Site Crossfire
- Excel
- Jenark (nui & gui)
- Contract negotiation
- Regulatory compliance
- Tenant screening
- Business planning
- Document preparation
- Team recruitment
- Lease agreement management
- Bid solicitation
- Property operations
- Site inspection conduction
- Lease administration
- Tenant relations
- Property inspections
- Rent collection
- Property management
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Regional Property Manager
Acento Real Estate Partners
09.2021 - 01.2025
Senior Community Manager
Acento Real Estate Partners
05.2018 - 09.2021
Community Manager
Acento Real Estate Partners
07.2012 - 05.2018
Property Manager
The Finesa Group
08.2007 - 05.2009
Web Analyst
Jafra Cosmetics International
06.2005 - 08.2007
Executive Administrative Associate.
Southern California Orthopedic Institute
02.2002 - 06.2005
General Studies Diploma -
Belmont Senior High School