Zuly Perez
Sanford,FL
Summary
Dynamic Store Manager with extensive experience at Walgreens, excelling in customer service and team leadership. Proven track record in inventory management and sales strategies, enhancing store profitability and customer satisfaction. Skilled in training and mentoring staff, fostering a collaborative environment that drives performance and operational efficiency.
Overview
1
1
Certification
Work History
Store Manager
Walgreens
- Assisted in daily store operations, ensuring efficient workflow and customer service.
- Learned inventory management procedures, contributing to accurate stock levels and organization.
- Supported team members in maintaining a clean and safe shopping environment.
- Engaged customers to enhance their shopping experience, addressing inquiries effectively.
- Participated in training sessions on point-of-sale systems to facilitate transactions.
- Collaborated with staff to implement promotional displays, increasing product visibility.
- Observed and reported on sales trends to identify opportunities for improvement.
- Adapted quickly to dynamic retail environment, demonstrating flexibility in task management.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma - Hotel Admistration
C.B.T.I.S 19
Colima, Colima Mexico 06.1992
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Strategic thinker
- Operations
- Order management
- Sales strategies
- Team development
- Retail sales techniques
- Product merchandising
- Payroll management
- Sales professional
- Customer response
- Accurate money handling
- Bank deposit procedures
- Loss prevention
- Operational efficiency
- Inventory oversight
- Retail merchandise quality standards
- Strategic planning
- Performance reviews
- Leading staff meetings
- Vendor management
- Merchandise planning
- Special events
Certification
Registered Pharmacy Technician.
PTCB Certified.
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Walgreens
High School Diploma - Hotel Admistration
C.B.T.I.S 19