Zulyan Mercado Mendez
9743D Watertown Loop Fort Drum
Summary
Dedicated and reliable professional with a strong work ethic and excellent interpersonal skills. Able to perform effectively under pressure, with proven problem-solving abilities and expertise in customer service. First aid certified and well-educated, with experience in demanding environments and challenging situations. Recognized for adaptability, commitment, and consistent professionalism.
Overview
3
3
years of professional experience
Work History
Security Guard
Allied Universal, Security Services
Aguadilla
01.2024 - 12.2025
- Monitored premises to prevent theft, vandalism, and unauthorized access.
- Conducted regular patrols to ensure safety and security of property.
- Responded promptly to alarms and emergency situations, coordinating with local authorities.
- Prepared detailed incident reports to document security breaches or unusual activity.
- Utilized surveillance systems to monitor real-time activities across assigned areas.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Waitress and Cashier
Borikuas Restaurant
Isabela
05.2023 - 06.2024
- Delivered exceptional customer service in high-pressure dining environment.
- Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
- Assisted with training new staff, promoting best practices in service and operations.
- Maintained cleanliness and organization of dining area to enhance guest experiences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Bachelor of Science - Computer Science And Technology
Universidad Interamericana De Puerto Rico, Rec Agu
Aguadilla PR01-2026
High School Diploma -
Escuela Superior Profesional Dr. Heriberto Domenec
Isabela,Puerto Rico 05-2021
Skills
- Strong written communication skills
- Workplace safety
- First aid certified
- Complex Problem-solving
- Work ethic
- Customer assistance
Languages
Spanish
Native/ Bilingual
English
Professional
Interests
- Tell us about your interests. I want to say that I have a security clearance and that my interest is to grow as a professional and gain new experiences.
Timeline
Security Guard
Allied Universal, Security Services
01.2024 - 12.2025
Waitress and Cashier
Borikuas Restaurant
05.2023 - 06.2024
Bachelor of Science - Computer Science And Technology
Universidad Interamericana De Puerto Rico, Rec Agu
High School Diploma -
Escuela Superior Profesional Dr. Heriberto Domenec