Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ZULYED VEGA

Ocala

Summary

Dynamic team leader with a proven track record at Walmart, enhancing customer service through effective staff training and operational coordination. Skilled in inventory management and conflict resolution, I empower teams to excel and achieve high productivity standards, fostering a collaborative environment that drives success.

Overview

11
11
years of professional experience

Work History

Team Leader

Walmart
07.2023 - Current
  • Trained and mentored new team members on operational procedures and safety protocols.
  • Coordinated daily operations to ensure efficient workflow and high productivity standards.
  • Led initiatives to improve customer service ratings through staff training and process enhancements.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Sales Associate

AT&T
05.2020 - 07.2023
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained knowledge of current promotions and service plans to enhance customer experience.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.

Bartender

Chilis Resturant
06.2015 - 07.2020
  • Provided exceptional customer service in high-volume settings, enhancing guest satisfaction and loyalty.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
  • Assisted in training new staff on bartending techniques and customer service best practices.
  • Managed inventory levels, assisting in ordering supplies to minimize waste and improve efficiency.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

Bachelor of Science - Nursing

UMET
Bayamón Puerto Rico
05.2018

Skills

  • Team leadership
  • Operational coordination
  • Customer service enhancement
  • Staff training
  • Inventory management
  • Cash handling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Team Leader

Walmart
07.2023 - Current

Sales Associate

AT&T
05.2020 - 07.2023

Bartender

Chilis Resturant
06.2015 - 07.2020

Bachelor of Science - Nursing

UMET