Summary
Overview
Work History
Education
Skills
Timeline
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Zulymar Rios

Philadelphia,PA

Summary

I am a committed employee that has passion to keep growing within the company, and although I am very young, I know I have the capacity to learn from my mentors and to use that knowledge to develop into what the company is looking for, to make every guest that walks through the door feel like family. Being results-oriented I always strive to help drive the best results for the restaurant along with upper management, while understanding the importance of working hard and supporting my team through any situation that we encounter. Excited and looking forward to everything I can keep learning in this chaotic but very fulfilling industry.

Overview

3
3
years of professional experience

Work History

Shift Leader

Maggiano's Little Italy
Philadelphia, PA
12.2023 - Current
  • Ensured proper closing procedures are being followed daily, making sure the restaurant is clean for the next shift, and all financial matters are accurate.
  • Resolving guest complaints in a professional manner to maintain positive relationships with them and ensuring we always retain that second visit from them.
  • Partake in daily team meetings to discuss performance issues and provide feedback.
  • Interviewed prospective teammates and provided input to upper management on hiring decisions.
  • Review teammate performance with upper management and provided ongoing feedback and coaching to drive performance improvement.
  • Review completed work to verify consistency and quality, as well as delegating tasks to staff in all front-of-house departments, setting priorities, and goals.
  • Complete schedule for carryout members weekly, staffing with the right number of teammates with the help of last year's sales.
  • Analyze RAP results daily, read guest feedback, and deliver to teammates to decipher how our service can improve in favor of guests.

Off Premise Coordinator

Maggiano's Little Italy
Philadelphia, PA
08.2023 - 11.2023
  • Reviewed our triple seat calendar daily to keep track of any delivery or catering orders we received.
  • Prepared any delivery picks within at least 24 hours in advance.
  • Accurately quoted and took catering orders for guests, and got with chefs and managers to ensure all orders were known and prepared correctly.
  • Supervised carryout teammates, making sure all procedures were being followed correctly.

Carryout Specialist

Maggiano's Little Italy
Philadelphia, PA
02.2022 - 08.2023
  • Correctly took food orders over the phone and quoted guests with accurate wait times.
  • Fast and efficiently put orders in Aloha POS, modified all orders correctly when needed.
  • Made sure drinks, utensils, bread, and all dinner kits were in every order unless indicated otherwise.
  • Communicated with chefs and all carryout teammates about any allergies to avoid cross-contamination.
  • Learned how to accurately work in all areas of carryout, including kitchen expo and bagging station.

Education

High School Diploma -

The Franklin Learning Center
Philadelphia, PA
06-2022

Skills

  • Customer Service Management
  • Assigning Work
  • Team motivation
  • Training Assistance
  • Staff Development
  • Staff Supervision
  • Sales and Upselling
  • POS System Operation
  • Decision-making capabilities
  • Cash Handling
  • Professional Appearance
  • Creative Problem-Solving
  • Goal Setting and Tracking
  • Fluent in both English and Spanish

Timeline

Shift Leader

Maggiano's Little Italy
12.2023 - Current

Off Premise Coordinator

Maggiano's Little Italy
08.2023 - 11.2023

Carryout Specialist

Maggiano's Little Italy
02.2022 - 08.2023

High School Diploma -

The Franklin Learning Center

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Zulymar Rios